Matching gift programs have been revolutionized in the last several years, with companies of all shapes and sizes getting involved. And with this transformation is also that of matching gift forms. Ideally, employers want to offer a request process that is quick and easy for team members to participate and reduces administrative workload behind the scenes. So where does matching gift form e-sign come in?
Dive in to explore key trends and current happenings regarding employee match fundraising, particularly in terms of matching gift e-sign. We’ll walk through:
Double the Donation has long been at the forefront of corporate giving innovation. That’s why we’re here to provide your team with the context you need to understand matching gift technology, functionality, and more.
The historical significance of matching gift form e-sign functionality
Historically, many companies required donors to submit matching gift request forms on paper. After all, General Electric launched the very first matching gift program in 1954, when electronic mail was still the stuff of science fiction. Over the next few decades, many matching gift programs used the paper form model for their original program launches as they were created.
Now, let’s fast forward to 2011, when Double the Donation was established. Some forward-thinking companies had already begun offering online submission to simplify the matching gift process for their employees. As a result, Double the Donation was perfectly positioned to help these donors submit their matching gift requests by linking directly to those online portals. But some companies were dragging their feet and still requiring paper matching gift forms.
How could Double the Donation support donors whose companies required paper forms? Our solution was to develop cutting-edge matching gift form e-sign functionality. With Double the Donation e-sign, donors could simply complete a pre-filled online PDF and send it to their company’s matching gift program managers that way.
And it worked! We saw an immediate increase in the percentage of these paper-only donors who submitted matching gift requests. But at the same time, the transition to electronic-only submission in the industry was already accelerating.
The move away from paper matching gift forms
As online submissions are increasing, the inverse is true for historic paper forms—in the past few years, we’ve seen paper forms becoming significantly less popular.
For context, when Double the Donation got its start, about 70% of match-eligible employees had a paper or PDF option for submitting their matching gift requests. But by 2017, the percentage of match-eligible employees eligible to submit a paper form dropped all the way to 7.1%. And the number who actually chose to use the forms was even lower.
That’s because online portal submission is easier, faster, more secure, and all-around better for donors, the companies they work for, and the organizations they support. It’s been proven time and time again: When both an electronic submission option and a paper one are offered to the same employee group, more matching gift submissions are completed through the online process.
In fact, some of the most well-known philanthropic companies have adapted to an online-only submission process over the past few years. Check out these quotes from the following employers:
IBM: “New process for 2017. Next year, we will introduce an online process for matching grants and eliminate the use of printed applications.”
Merck: “Please discontinue the use of all paper request forms. Matching gift funds should be submitted via the Merck website.”
Alliant Energy: “We moved to an online request process only in 2015. This will provide a more efficient method for our Foundation.”
Prudential: “We will no longer offer paper forms for the Matching Gifts Program.”
And that was just the tip of the iceberg!
Discontinuation of Double the Donation’s prior matching gift form e-sign feature
So what did this mean for us?
With these process changes occurring, the percentage of donors submitting paper match requests continued to fall. By the end of 2018, only an estimated 4% of donors used the historical paper-only approach—and that figure has decreased steadily since then.
All these factors led us to the easy decision to shift our focus away from the e-signing of paper forms and toward the future of matching gifts.
Now, you might ask—But haven’t you heard the statistic that 50% of companies use paper matching gift forms?
We certainly have! But it’s important to remember that in a changing industry, statistics and assumptions have to be continually re-assessed. Double the Donation commits to always looking into the data to recognize when we need to re-evaluate. This is one of those situations.
It may have been true years ago that 50% (or so) of companies required paper matching gift form submission. However, more recent analysis has shown that this statistic is not just outdated—it doesn’t tell the full story.
Think about the different companies that have matching gift programs. Businesses of all shapes and sizes come to mind, from Home Depot with half a million employees to the local pizzeria that employs five individuals. Home Depot requires electronic form submission, while the local pizza joint requires paper forms. You can see that Home Depot’s program affects significantly more donors than the pizzeria.
In other words, ask yourself this:
What is more useful for your organization to know in this scenario: that 50%—or at this point, likely less—of companies require paper forms or that a tiny percentage of match-eligible donors use paper forms? Which statistic should you base your fundraising decisions on?
Our answer to the previous question is exactly why we’ve started weighing our analysis by employee count. And the resulting statistics tell a compelling story. The biggest matching gift programs affecting the largest percentages of donors have already moved away from paper matching gift forms. And we’re seeing smaller programs following suit, as well!
Therefore, at Double the Donation, we’re doing the same with our own development priorities.
The future of matching gift fundraising
The move to online matching isn’t the only trend we’re seeing in corporate social responsibility. In the past decade, we’ve also kept our fingers on the pulse of another trend: the increasing consolidation of workplace giving solutions.
More and more often, companies are turning to workplace giving platforms like Benevity, CyberGrants, YourCause, and more to help facilitate their matching gift programs. And it’s not just the Fortune 500 companies that are doing so! In fact, many breakthrough solutions—such as Millie, Selflessly, Givinga, and POINT—have been designed specifically to aid small and mid-sized businesses in offering powerful matching gift programs.
Leveraging this type of software empowers charitable companies to do more with their philanthropic initiatives while minimizing the administrative workload. Meanwhile, we’ve also noticed that companies that outsource facilitation of their giving process can offer more streamlined and optimized processes for employees wanting to get involved. This tends to result in elevated program usage, highly engaged team members, and more dollars funneling into nonprofit causes overall.
Breakthrough auto-submission with CSR partners
In the spirit of continuous improvement when it comes to matching gift technology and the match request process, Double the Donation has recently released a new game-changing feature—auto-submission.
This innovative functionality, made possible through strategic integrations with forward-thinking corporate giving platforms, enables employees to request matches directly from an organization’s gift confirmation screen. This allows them to bypass the request process almost entirely. All they typically have to do is provide their email address and authorize Double the Donation to submit their match.
We’ve certainly come a long way since paper forms; now, some donors don’t have to complete a form at all! And this benefits every party involved. Employee donors can request their matches in less time and with fewer roadblocks. Nonprofit organizations receive increased match funding and more highly engaged supporters. Companies see elevated program usage, satisfied employees, and better public images.
E-submission with our standard matching gift form
And that’s not all! The Double the Donation team has also developed a standard online matching gift form that employers can use to authorize automated electronic submissions themselves.
We recommend that all companies participating in workplace giving enlist the aid of a dedicated CSR platform. But for companies that may not be ready to take that next step but are interested in simplifying the matching gift request process, it’s now quick and easy to get started with our new standard submission form.
This basic form collects all the data an employer would need to review and approve a match request. This includes:
Donor information such as their name, corporate email address, and/or employee ID number;
Donation information such as donation amount and transaction date;
Nonprofit information such as name, website, mailing address, EIN, and more.
And it’s all automated so that donors can submit their matches quickly and easily, ultimately removing common roadblocks and driving more matching gifts to completion.
Top tip! Nonprofits looking to make the most of matching gift auto-submission and Double the Donation’s standard matching gift form should be sure to fill out their Organization Profile in 360MatchPro. This allows the right information to be incorporated into the automated submission form, making it more likely that the match is ultimately approved and paid out.
Final thoughts
Matching gift submission processes are becoming increasingly standardized, centralized, and digitized. So how can we support nonprofits, schools, and other fundraising organizations in this shifting environment? The answer lies in guiding donors through the electronic portal submission process.
At Double the Donation, we focus on giving donors confidence, speed, and accuracy when submitting their matching gift requests. That means prioritizing personalized automation flows and database accuracy.
We’re heading into the future, and we hope you’ll join us!
Interested in learning more about Double the Donation’s innovative matching gift tips and tools? Check out these other educational resources:
https://doublethedonation.com/wp-content/uploads/2017/12/DTD_New-and-Improved-Functionality-Matching-Gift-Form-E-Sign.png300800Adam Weingerhttps://doublethedonation.com/wp-content/uploads/2022/03/logo-dtd.svgAdam Weinger2023-01-05 12:41:252023-01-13 16:17:44New and Improved Functionality: Matching Gift Form E-Sign
It takes a lot to plan and execute a nonprofit event. From getting started with goal-setting and budgeting through organizing and promoting your event experience and finally hosting and engaging with donors, there’s a lot to juggle. Luckily, the right fundraising event software can make organizing an impactful event a breeze.
But even the software buying process can be overwhelming if you don’t know what you’re looking for. That’s where this helpful guide comes in handy!
Here, we’ll cover everything you need to know about event fundraising tools, including:
At Double the Donation, we’ve worked with many different providers in the space, and we gathered some of our top tips for choosing the best fundraising event software for your team. In the end, these practices should help guide your decision-making process as you continue to develop your perfect toolkit of nonprofit technology.
Not to mention, you’ll be all set to get started with optimal fundraising events with the right tools to power your efforts. Let’s begin!
Why Invest in Fundraising Event Software?
Fundraising event software is a critical component of any organization’s fully built-out tech stack. After all, a significant portion of many nonprofits’ overall revenue is collected through engaging fundraising events. And the right tools can make organizing and hosting as easy and effective as ever.
Not to mention, more and more fundraising events are involving increasingly technical aspects. Even in-person gatherings are becoming dependent on behind-the-scenes software and user-facing technology to run smoothly and elevate the event experience.
Thus, if your organization is looking to develop or optimize your event fundraising strategy, investing in the right tools to power your efforts is essential.
Features to Consider For Your Event Software
The term “fundraising event software” can encompass a lot of different kinds of tools. And each one offers key benefits to your organization, the events you organize, and the individuals who support your efforts.
Let’s explore a few of these key functions.
(Top tip: As you walk through the following types of features and functionality commonly associated with nonprofit event software, keep in mind that you may have to prioritize offerings in order of importance. Consider flagging elements as “must-haves” and “nice-to-haves.”)
Online Event Pages
In order to pull off an effective event, it’s crucial that your supporters are aware of the opportunity. And one of the best ways to spread the word about upcoming events involves engaging online event pages or microsites.
Here’s what this event software functionality should include:
Pre-built and customizable web page templates;
Landing page and microsite options.
Personalized branding that matches your organization’s existing materials;
Mobile-optimized pages that are easy to use on screens of all shapes and sizes;
Search engine optimization and accessibility tools;
Ticketing Services
Make sure your team and your attendees are prepared for your event with intuitive ticketing functionality. Consider these key features:
Easy-to-use online ticketing forms;
Free and paid ticket purchases for in-person and virtual events;
Online RSVP management and automated receipting;
Customizable questions, such as meal preferences and t-shirt sizes;
Multiple ticketing tiers and packages.
Payment & Donation Processing
Regardless of whether you’re hosting free or paid events, it’s essential that your team has the tools for processing payments from supporters. This should include:
Collecting donations, in addition to ticketing and other sales.
Peer-to-Peer Fundraising Capability
Peer-to-peer fundraising and nonprofit events often go hand-in-hand. Some of the most impactful social fundraising efforts cumulate in a final event to drive engagement and celebrate success. Think—run/walk/rides and other “a-thon” style events.
Here are a few peer-to-peer fundraising features to consider in your search for nonprofit event technology:
Online event participant registration;
Customizable participant fundraising pages;
Gamification tools, such as fundraising thermometers, badges, and prizes;
Donation and pledge processing and fulfillment.
Auction Management
Charity auctions are many nonprofit organizations’ most profitable fundraising events time and time again. So when it comes to event software buying, it’s a good idea to keep auction tools in mind. These typically include:
Item procurement and tracking capabilities;
Facilitation of live and silent in-person, virtual, and hybrid auction events;
Nonprofit events produce a lot of powerful data. It’s important to have the tools you need to collect, analyze, and leverage that information for the greatest results! That’s where an event software’s data reporting functionality comes in.
Consider these key features:
Event attendee supporter profiles to track ongoing engagement;
Budgeting and revenue tools to determine ROI calculations;
Real-time event data reporting;
Birds-eye view and in-depth options.
Matching Gift Automation
Did you know that nearly 27 million individuals work for companies that match gifts? But approximately 78% of this group has no idea that their employers offer these programs?
That’s why increasing awareness of match opportunities is essential—and your event software can help! Matching gift software, or event fundraising software with a dedicated matching gift component, should:
Provide donors and event attendees with employer-specific matching gift guidelines (eligibility criteria, online forms, etc.);
Automatically follow up with match-eligible or unknown donors post-engagement to remind individuals about matching opportunities and drive more successful matches to completion.
Organizations that enhance matching gift efforts by utilizing top software offerings tend to see elevated event and other fundraising experiences. In many cases, it’s the equivalent of a two-for-one sale on charitable donations!
Integrations
Expand your event software’s reach with seamless integrations—especially with the tools your organization already uses on a day-to-day basis.
Software integrations essentially form unified systems between varying platforms, allowing different tools to speak to one another. Therefore, integrating your event fundraising software with your organization’s existing fundraising solutions empowers your technology to do more with less manual tasks and configurations.
As you consider fundraising event software integrations, this might include:
Online donation tools;
Peer-to-peer fundraising platforms;
Data management systems;
Corporate giving software;
Marketing and outreach solutions.
How to Make Your Fundraising Event Software Choice
As you work to narrow down your event technology options, here are a few best practices to keep in mind:
Consider bundling event tools with a comprehensive fundraising platform. While some event tools are made available in an à la carte or piecemeal format, others are offered as a bundle in an overall fundraising software package. In the latter scenario, your event-specific technology may be integrated directly with an online donation tool, CRM, and more for an all-in-one solution. Many organizations prefer this type of software collection for ease of use and seamless communication between platforms.
Set a software budget to guide your buying decisions. One of the best ways to narrow down your available options is to go into the buying process with a set budget in mind. This way, you can devote your time to the software your organization can afford. As you look for cost-effective solutions, be sure to consider base price, startup costs, ongoing fees, expansions or add-ons, scalability, and more.
Seek software with matching gift functionality. Beyond typical event software features, one element that can drastically improve your team’s fundraising efforts—event-based and otherwise—is matching gift functionality. Corporate matching gifts enable many donors and event attendees to double their impact on your cause. Luckily, tools like Double the Donation integrate with top event platforms to enable seamless match identification and automated follow-ups.
Request a demo to see prospective tools in action. Before you make your final decisions, it’s a good idea to request some demos. Many companies can provide access to a pre-recorded video, though a live demo offers a more personalized encounter. As you experience the software in action, consider how the tools will look from a user’s perspective. And don’t be afraid to ask questions, either!
Final Thoughts
In the recent past, events of all kinds have become increasingly technology-based—from innovative in-person elements to virtual and hybrid experiences. And it’s important that your nonprofit has the tools to keep up with the times!
As you look to revolutionize your organization’s event offerings with powerful software, we recommend exploring Double the Donation’s integration partners. Many of these top-of-the-line fundraising software providers offer impactful tools that can bring your event endeavors to the next level. Then, don’t forget to factor matching gifts into your strategy, as well!
Want to learn more? Check out these other educational resources to elevate your organization’s event, workplace giving, and overall fundraising strategies:
Top Peer-to-Peer Fundraising Software (What to Look For). Nonprofit events and peer-to-peer fundraising go hand in hand. Explore our complete buyer’s guide to determine what your team should look for in a social fundraising solution.
The Expert’s Guide to Buying Fundraising Software. Fundraising software comes in all shapes and sizes. Find out what other solutions are available for nonprofits like yours and how to ensure you find the right provider for your needs.
215+ Amazing Fundraising Ideas for Your Organization. Looking for fun nonprofit event ideas? Check out our comprehensive list of fundraising campaigns that your organization can host—including more than 30 unique event ideas.
The importance of donor engagement is no mystery to nonprofit leaders. Engaged donors are loyal to your organization, meaning they’re more likely to support your nonprofit long-term. These supporters provide reliable revenue, attend events, and promote your cause to those around them.
For donors to form strong connections that inspire continued support, your nonprofit will need an effective donor retention program.
A structured donor retention program, backed by the right strategies and software, can keep your supporters coming back for years or even decades to come. In this guide, we’ll explore everything you need to know about standardizing your nonprofit’s donor retention practices:
Returning donors are fundamental for a nonprofit’s success. However, nonprofits are likely to approach creating a donor retention program in numerous ways. Let’s start our deep dive into how to retain more donors by going over the fundamentals.
What are donor retention programs?
Donor retention refers to the rate at which a nonprofit’s donors continue to give after their first gift. Retained donors continue to give repeatedly over time and often participate in other activities the nonprofit offers, such as volunteering, attending events, or buying branded merchandise.
A donor retention program is the standardized process your organization follows for implementing donor retention strategies. Taking a wholly unique approach to relationship cultivation with each donor is not practical or even possible for most nonprofits. Donor retention programs provide set guidelines your nonprofit can follow for nearly every donor to encourage them to continue giving.
In order to engage first-time donors, donor retention programs should take into account their entire support journey. This timeline includes:
Before the donation. During initial contact, nonprofits should aim to inspire interest and an emotional connection to their cause. To pivot potential first-time donors to recurring supporters smoothly, nonprofits should consider emphasizing the importance of continued support in their outreach.
During the donation process. Many donors will decide whether they will offer recurring support while making a donation. Ensure the process is streamlined, and make becoming a recurring donor as easy as checking a box or pressing a button.
Donation confirmation. Confirm to donors that you successfully processed their gift. Follow up your initial confirmation and donation receipt delivery with a thank-you message within 48 hours of when the gift was made.
Follow-up. Stay in touch with new donors to stoke their interest in your nonprofit and encourage them to pursue other engagement opportunities. For example, you might invite them to subscribe to your newsletter, explore your website’s content, attend an event, or volunteer.
The next donation request. For supporters who did not opt into recurring donations, plan to ask for a follow-up donation after a reasonable amount of time has passed since their last donation. For supporters who choose to become recurring donors, continue engaging them and thanking them for each gift.
Additionally, a donor retention program also takes lapsed donors into account. These donors used to give regularly but have recently stopped. The recapture rate for lapsed donors is only 4%, which means it’s often more effective for nonprofits to proactively focus on identifying donors at risk of lapsing and re-engaging them rather than waiting until they’ve stopped giving to take action.
What are the benefits of a donor retention program?
It’s easy to get caught up in the drive to attract new donors. After all, nonprofits need to continually grow their donor bases to scale their programs and better serve their beneficiaries. Acquiring new donors is also often a long and resource-intensive process, with it taking about eight touchpoints on average to earn a conversion.
With such high costs, nonprofits can maximize their resources by earning recurring support from as many donors as possible. For example, if you attract five new donors who only give once, you have to pay the costs for attracting them five times. However, if you attract one new donor who gives five times, you only spend the resources to earn those five donations once.
Along with being cost-effective, a donor retention program also systemizes your supporter engagement strategy. With processes in place for how to thank, communicate with, and re-engage donors, you can act more quickly, remove indecision paralysis, and grow your donor base.
How to calculate donor retention rate
You can calculate your donor retention rate by dividing the number of donors who gave in a previous year by the number of donors who gave in the present year. Then, multiply the quotient by 100 to get a percentage.
For example, let’s say 500 donors gave to your nonprofit last year and 275 of them gave again this year. 275 returning donors divided by 500 previous donors, multiplied by 100, would give you a 55% donor retention rate. This statistic means that more than half of last year’s donors stayed involved, beating the nonprofit sector average of 42.6%!
After calculating your retention rate, determine what that rate means for your organization and what rate you’d like to achieve. For example, you might make the following determinations about different retention rates:
0%-25%: Your nonprofit may have a lower rate in its early stages when cause and brand awareness are low. In this stage, share compelling calls to action that encourage active supporters to continue engaging with your nonprofit and focus on building relationships, such as by creating an email welcome series introducing them to your nonprofit. If you’re seeing rates like these, and your organization is not newly established, this should be a wake-up call that it’s time to make changes and reassess your donor outreach strategy.
25%-50%: If your donor retention rate falls in the 25-50% range, you’re likely about at or just below that nonprofit industry average. Pay close attention to your donors to spot signs that they may be at risk of lapsing and reach out before that can happen.
50%-75%: This range of retention is on the higher end, and your nonprofit should feel proud of its ability to forge strong connections with supporters. Keep hosting your engagement activities, showing your appreciation, and building a positive community that keeps supporters invested in your cause.
Keep in mind that donors give for all sorts of reasons, and attaining a 100% retention rate is virtually impossible. For instance, if you run a peer-to-peer campaign, your nonprofit will likely get a burst of support from new donors who give to your cause because of a personal connection to one of your fundraisers. Most of these new supporters will be one-time donors, but their support for that specific campaign is still valuable.
Tools to help retain donors
You wouldn’t start cooking before making sure you have all the ingredients, and the same is true about starting a donor retention program. Consider what tools you’ll need to reach out to and build connections with donors. We recommend exploring the following software solutions.
Auto-submission
What’s better than receiving regular gifts from a donor? Receiving regular gifts that are then doubled without your supporters having to spend a penny more!
Matching gifts are contributions corporations make to nonprofits that supplement their employees’ gifts, usually at a dollar-per-dollar ratio. For instance, if a donor regularly gives just $25 monthly but qualifies for a matching gift program, their employer will give an additional $25, totaling $50 each month. Over the course of a year, that donor and their employer will donate $600 to your nonprofit, all while barely impacting the donor’s budget.
However, the matching gift request process does require donors to take extra steps after making their initial contribution, which can result in them deciding that pursuing a match isn’t worth the effort, especially if they have to do it every time they give.
Fortunately, with Double the Donation’s matching gift auto-submission tool, your donors will have drastically less work to request a match. Auto-submission technology lets supporters jump from step two in the matching gift process all the way to step seven:
The normal process goes something like this:
Donor makes a gift.
Donor determines their matching gift eligibility.
Donor searches for the necessary forms and guidelines.
Donor fills out a matching gift request.
Donor submits the request.
The company assesses the donor’s match request.
The company approves the donor’s matching gift application.
Your nonprofit receives the matching gift funds.
With auto-submission, donors are done as soon as they determine their matching gift eligibility and agree to use auto-submission. From there, the tool completes the form for them and sends it off to their employer. Interested in learning a bit more about just how auto-submission technology accomplishes this? Here’s a breakdown of our revolutionary new tool:
To get started with matching gift auto-submission, your nonprofit will need matching gift software. Currently, Double the Donation is proud to be the only matching gift vendor that offers this cutting-edge feature. Qualifying supporters will also need to work for a company that uses CSR software that integrates with Double the Donation. This means not all of your recurring donors can take advantage of auto-submission, but those who can will have the easiest matching experience of their lives.
eCards
Picture this: you make two donations, one to nonprofit A and one to nonprofit B.
Nonprofit B sends you a confirmation email, but you don’t hear from them again until they send another donation request a month later.
Nonprofit A sends a personalized thank-you message shortly after your confirmation email. Then, they get in touch to give you an update on the program you donated to support. The following week, they let you know about an upcoming event in your area where you can meet other supporters in your community. Finally, they send a request for another donation.
Which nonprofit’s follow-up donation request are you more likely to answer? Most would say nonprofit A because they showed appreciation, helped the donor understand their impact, and made an effort to get them involved in their community rather than just jumping straight to asking for more money.
To be like nonprofit A, you need to follow the first essential step of showing your appreciation. There are numerous ways to recognize your donors, and one technology-driven strategy combines timeliness with memorability: eCards.
eCards are digital greeting cards that allow you to send eye-catching messages to donors through email, text, and even social media. Here’s a breakdown of how to use eCards in your retention strategy:
Create branded eCards. Most eCard platforms will have basic templates you can use to start designing your cards, including image assets and fun fonts. To make your cards memorable, upload your brand images and any other graphic design elements you might want to include. Then, create a series of eCards you can send off to donors to thank them for their support, celebrate special occasions, invite them to events, or engage them in any other way you want.
Determine when they’ll get sent out. You can set your eCards to get sent off automatically in response to a trigger, like a supporter donating, or you can choose to send out an entire batch of eCards at once. For instance, you might send all of your donors an eCard around the holiday season to remind them to get their gifts in before the end of the year.
Continue sending cards. Don’t just send one eCard after a donor’s first gift! Continue designing and sending eCards throughout the year to keep your nonprofit fresh in your donors’ minds. You can even set up your donation process so supporters can send eCards to their friends and family after making a gift, spreading awareness of your nonprofit even further.
So just what does an eCard look like? eCards are fully customizable, which means they can look like just about anything! However, they’ll usually be a decorative postcard-like image next to a short but meaningful message. For example, consider this eCard created by the Maryland Food Bank:
To target your outreach, you’ll need organized donor data. Invest in a donor database to track important donor information, such as:
Contact information
Preferred method of communication
Giving and involvement history
Participation in other organizations
Employer information
Payment method preference
Properly managed data is the key to collecting and using this information. If you’re missing data, consider conducting a data append to find missing or updated information, such as birthdays and mailing addresses. As you update information, look out for duplicate entries or irrelevant details that are cluttering your database.
Even if you only have a few details about your donors, you can encourage them to continue giving in specific ways. For example, with only a donor’s contact information and giving history, you might notice they only give at in-person events. Send an email inviting that donor to your next in-person fundraiser for a higher chance of retaining them.
Donor retention program strategies
Once you’ve set a target retention goal and acquired the tools you need, it’s time to develop your program’s strategies. The right approach depends on your unique community of supporters, but some time-tested strategies include:
Identify at-risk donors.
The best way to combat donor lapse is to catch them before they’re gone. To do that, you need to understand why donors stop giving. Gather data about your lapsed donors to analyze patterns in their behavior before they stopped giving by:
Surveying lapsed donors. Most of your lapsed donors are gone, but a few of them might still be willing to answer a few questions about their decision. Ask straightforward questions, and be prepared for tough responses, such as not feeling appreciated, forgetting about your organization, or assuming your nonprofit doesn’t need their gifts anymore.
Analyzing engagement data. For most of your lapsed donors, the signs were likely there. For instance, many lapsed donors will stop opening your emails or engaging with your content weeks or even months in advance before they finally cancel their donations.
Considering external factors. Sometimes donors stop giving not because they no longer support your cause but because of outside factors. These can be as easily fixed as a recurring donor’s on-file credit card expiring or more troubling like supporters needing to tighten their budgets in times of economic downturn.
With this data, craft an at-risk donor strategy. For instance, if donors tend to drop during times of economic hardship, keep them engaged during the rough patch with non-giving related opportunities. Or, if a donor stops opening your emails, send them ones with subject lines that are likely to catch their attention by acknowledging the situation, like “It’s been a while since we’ve heard from you, [donor name]!”
Personalize communication.
Donors engage with nonprofits that offer activities that interest them. Of course, it’s unlikely that a single donor will want to engage with every activity your nonprofit has to offer. Personalize your outreach to share the opportunities that are the most relevant to each donor.
For instance, when promoting your planned giving program, younger donors and supporters new to your profit are unlikely to show much interest. Show your donors that you understand their individual preferences by tailoring the content you send to their interests.
You can better personalize your communication by dividing your donors into segments. Donor segments are groups of supporters who share relevant characteristics, and nonprofit CRMs often come equipped with segmentation features to simplify this process. For instance, you might divide your donors based on:
Location
Age
Gift size
Length of time giving to your organization
After determining your segments, create messaging strategies for each group. You can use email templates to help you get started, then use the information stored in your donor database to personalize each message even further by referencing donors’ names, past donation amounts, and engagement history.
Make opting into recurring donations easy.
The easiest way to retain supporters is to make giving automatic with a recurring donation program. Recurring donations are gifts donors make automatically, usually on a monthly basis. Since these gifts are deducted from donors’ bank accounts without needing any additional input from the supporter, they’re a simple set-it-and-forget-it method of donor retention.
Make joining your recurring donation program as easy as possible. You can do this by including a check box to make the gift recurring on your donation form. Or, offer suggested recurring donation amounts alongside higher suggested giving amounts for one-time donors to subtly push them toward becoming recurring supporters.
Recurring donations are lower than one-time donation amounts but add up over time. When donors see the low financial commitment of a recurring gift in comparison to higher one-time amounts, they may decide a recurring gift is the way to go.
Keep in mind that research shows that when offered a range of giving options, donors are most likely to choose the second lowest option. Additionally, always let donors enter a custom amount to give in case they want to give more or less than your suggested options.
Show your gratitude.
We’ve already discussed how you can use eCards to express your gratitude, but there’s even more you can do to show donors you care. For example, you could:
Send letters in the mail. eCards are an amazing piece of technology, but traditional mail still has its place in many nonprofits’ donor appreciation strategies. Write personalized donor thank-you letters your supporters will want to hold onto and send out fundraising appeals at strategic times of the year, such as the week before Giving Tuesday to remind supporters to send in their gifts.
Call donors. For donations above a certain amount, get on the phone, and give your donors a brief call. Write a script that volunteers can easily follow to knock out these calls, or go the extra mile and get your board members involved to make donors feel extra important.
Send gifts. Celebrate the donors who have been with you for years by sending physical gifts in the mail. For example, on a donor’s birthday, you might mail them a t-shirt branded to your organization, or you might put together a welcome package to new donors who gave over a certain amount to persuade them to stick around.
These ideas are just the beginning, but if you need more inspiration for how to thank your donors, there’s an easy solution: ask them. Send out a survey asking donors how they want to be recognized so you can be sure you’re showing your thanks in a way they’ll appreciate.
Promote non-giving engagement opportunities.
As discussed in our earlier example of nonprofits A and B, if your only communication with supporters is strictly about donations, donations are likely to go down. Give your supporters more opportunities to get involved with your cause that don’t require spending, like:
Volunteering. Invite your donors to take a more hands-on approach to supporting your mission by promoting volunteer opportunities. If your donors’ employers have a volunteer grant program, often called dollars-for-doers, they can fill out an application with their company and get their employer to donate to your nonprofit depending on how much they volunteered.
Attending events. If a donor makes friends with other supporters in your community, they’re more likely to continue engaging with your nonprofit. The easiest way to introduce donors to the rest of your community is to invite them to events, whether they’re in-person or online, formal or casual, or meant for appreciation, fundraising, or spreading awareness.
Exploring your content. Written a new blog post? Hosted a webinar or lecture about topics relevant to your cause? Or maybe you recorded a new video of your volunteers in action? Whatever your latest content is, let your supporters know about it. Giving them regular updates on your mission and inviting them to visit your website shows your community that your nonprofit is an active, dynamic organization that’s putting its donations to good use.
Not every donor will become a dedicated member of your community who wants to participate in extra opportunities. However, even for donors who are content to give quietly, seeing that your nonprofit does care about them beyond just cashing in their monthly gift is likely to make them think more highly of your nonprofit.
Conclusion and Additional Resources
After creating your retention program, keep testing and revising it as needed based on your donors’ changing needs. Track your donor retention rate to measure your progress, and get feedback from supporters to see how you can improve your program. Remember, donor retention is always ongoing, and the strategies that work today will need to adapt to keep up with your donor base five years from now.
For more information about revamping your strategy or expanding your audience, check out these additional resources:
Prospect Research: The Ultimate Guide for Nonprofits. In order to retain or engage donors, you have to know who to reach out to. Read this guide to learn more about expanding your audience and targeting your communications.
Donor Engagement: The Complete Guide + 9 Strategies. When donors enjoy their involvement in your organization, they’re more likely to stick around. Use the nine strategies in this guide to engage your donors more effectively.
15 Volunteer Statistics That Impact Your Nonprofit. Interested in engaging your supporters by offering volunteer opportunities? Stay up to date on the latest trends in volunteering with this statistical report.
https://doublethedonation.com/wp-content/uploads/2023/06/Double-the-Donation_Donor-retention-programs_feature.png10802900Adam Weingerhttps://doublethedonation.com/wp-content/uploads/2022/03/logo-dtd.svgAdam Weinger2023-01-01 16:24:032024-04-30 19:12:12How to Start A Donor Retention Program for Your Nonprofit
Today’s marketers rely on customer data to make informed decisions to inspire interest, increase engagement, and ultimately sell their products and services.
In the nonprofit space, nonprofit marketing and fundraising professionals stand to gain from strategically collecting, maintaining, and leveraging the donor data stored in their organization’s CRMs. But your supporters move, get new email addresses, and their information changes over time. That means your data can quickly become outdated, which is where data appending swoops in to save the day.
Updating and gathering data manually can be a taxing process, but data appending uses automation to streamline the work for you. We’ll clear up confusion surrounding the process to help you transform your CRM into an effective tool your nonprofit’s fundraising and marketing efforts can rely on.
What Is A Data Append?
A data append is the process of adding missing or updating existing data points in an organization’s database. The process involves comparing the information in the nonprofit’s current database to that stored in a larger, more comprehensive data source. Data append services use external data sources to fill gaps in data, including:
Contact details
Demographic data
Behavioral information
Employment details
All kinds of organizations use data appends, including for-profit businesses, charitable nonprofits, and political campaigns. For example, have you ever gotten a text message promoting a candidate in an upcoming election even though you can’t recall sharing your phone number with any political causes? Chances are they got your information—your name, phone number, and political party registration—from a data append.
For nonprofits, specifically, data appends allow them to maintain clean donor data and gain more comprehensive insights into their supporters when they have limited information. Ultimately, accurate data can help your organization learn more about your supporters, leading to better tailored fundraising and donor cultivation strategies.
Why Is Data Appending Important?
At its core, data appending enhances your data quality by filling in gaps and correcting inaccuracies. With this information, you can strengthen your donor management and make the most of each dollar spent on your data append.
There are all sorts of situations nonprofits might find themselves in where a data append is the right answer, including:
Missing key information. Do all of your nonprofit’s various forms require supporters to complete all core fields? For instance, your email newsletter subscription might only ask supporters for their name and email, meaning you’ll miss all of those supporters’ phone numbers. Not to mention information you’re unlikely to ask supporters for but is still useful, like demographic data.
Current information is outdated. As mentioned, your supporters aren’t static, and many donors aren’t going to think to update your nonprofit when they change addresses, start using a new email, or even change their names. An append keeps you up to date, helping you maintain your connections to each supporter over time.
Data got lost. It’s not ideal but it happens: your nonprofit lost data when migrating systems, something with your technology went wrong and information needs to be deleted, or someone just made a mistake and got rid of data you needed. Appends are your nonprofit’s lifeline in these scenarios.
But beyond simply cleaning up your donor database, you stand to benefit a lot from the appending process. Backed by accurate and complete data from the append, you can:
Personalize outreach: Marketers use data to personalize communication, content, and offers to match each recipient’s needs and preferences. Customizing outreach to suit individual donors makes for a memorable supporter experience. Appending demographic and behavioral data can help nonprofits personalize communication.
Update contact information: When a supporter’s information does change, appending emails, phone numbers, and other contact information allows you to stay connected without needing to get in touch with them.
Cultivate donor relationships: Sending appeals based on accurate data allows you to present valuable engagement opportunities and communicate that you care about each individual donor. When you send messages that fit donors’ interests and demographic details, they’re more likely to respond positively to your outreach.
Ultimately, data appending can enhance your understanding of supporters, which will shine through in your outreach. With your append, you get the data you need to drive greater fundraising outcomes and forge stronger supporter relationships.
How Data Appending Works
At the surface level, data appending seems like a simple process, but there’s a lot that goes on behind the scenes to ensure accuracy and completeness. For the most part, your provider will take care of all the nitty-gritty details, such as gathering the data, ensuring it’s accurate, and formatting it to easily fit into your CRM.
NPOInfo’s guide to data append services offers a look behind the scenes of what your provider will do to make sure the data will be usable for your nonprofit:
Format the data from the nonprofit to be consistent, usually in a comma-separated value (CSV) format, in order to be analyzed correctly.
Upload the data into a single file and send it via the service’s secure file transfer protocol.
Match the organization’s database with the data in the external source by using your donors’ unique identifiers, such as their names, addresses, and phone numbers.
Enhance the data by filling in missing information and correcting inaccurate data based on the corresponding records in the organization’s database.
Verify and validate the appended data to ensure accuracy and completeness. This ensures the supplemental data is high-quality and will be useful for the client, which in this case is your nonprofit.
Send the data file to the client to be downloaded for their use. The file can be offered in essentially any format your nonprofit needs.
On your nonprofit’s end, the process is much simpler. From the nonprofit perspective, all you need to do is send your constituent information to a provider. You can streamline the process by taking the time to clean your database beforehand by removing duplicate information, unnecessary data, and donor profiles you don’t need (such as the information of deceased and long-since lapsed donors).
But if you just want to send your data append provider your database information in its current state, you can do that, too. Whatever the state of your database, your service provider will take it from there!
Types of Data You Can Append
As a nonprofit marketer, you’re likely flooded with new data points at every turn. With all the constituent data you collect through volunteer registrations, event sign-ups, and donations, it can be challenging to filter it down to the most helpful details.
When it comes to data appending, we already know the burning question on everyone’s mind: What information is actually worth appending?
Before getting an append, ensure you know which information will actually propel your marketing and fundraising efforts forward. While the append service will be happy to take you as a client, purchasing data you don’t need is far from the best use of your nonprofit’s resources.
Of course, what is the right data depends on your nonprofit’s unique situation. To help you get an idea of what you should request, here’s an overview of the most common types of data nonprofits need from appends:
As the graphic shows, there are a wide number of specific data points you can get from an append, but all of these can be sorted into roughly three categories.
Contact Information
Like we’ve touched on, your constituents move, change their phone numbers, and get new email addresses all the time. Having accurate contact information allows you to successfully deliver appeals and stay in contact without interruption.
Leverage data appending to verify contact information, including:
Phone numbers. Contacting donors via text or phone call is one of the most personal ways you can connect with your supporters. It also opens the door to innovative fundraising strategies like text banking and text-to-give. Phone number appends ensure you have the right phone number for each supporter at all times.
Email addresses. Email marketing remains one of the most lucrative digital marketing avenues for nonprofits. Whether you’re making fundraising appeals, sending out volunteer schedules, or providing an update on your latest project, make sure you have the right email addresses for supporters with this data append.
Postal addresses. Digital marketing might be the default for your outreach, but some supporters still prefer the personal touch of direct mail. Plus, knowing people’s addresses allows you to send them engagement opportunities based on their location, such as inviting nearby supporters to in-person events and remote ones to virtual activities. Ensure your solicitations, thank-you letters, and event invitations are delivered to the right addresses with a postal address append.
Social profiles. As a marketer, you know the immense power that social media holds to connect you with a global audience. Get in touch with current supporters and inspire them to share your cause online by finding their social media profiles. Boost your presence online by reaching out to loyal supporters to ask them to follow you and share your posts.
Communication is the foundation of nearly all nonprofit’s fundraising efforts, making this one of the most helpful types of data appends. If your email bounce rates have skyrocketed or you get sent straight to voicemail, a data append can verify whether you have the right contact details for constituents.
Employer Data
We can’t emphasize the importance of corporate philanthropy enough. Between matching gifts and volunteer grants, your nonprofit has a lot to gain from promoting these opportunities to supporters.
However, to promote these opportunities to the right supporters who actually qualify, you need accurate employer data for constituents. That’s where an employer append comes in handy. NXUnite’s guide to data appending explains that knowing employment details empowers your team to:
Uncover corporate giving opportunities. Knowing where your donors and volunteers work enables you to find their employers’ corporate social responsibility (CSR) guidelines. Then, you can determine your supporters’ eligibility for matching donations and volunteer grants.
Identify corporate partnerships. If several of your supporters work for the same company, that’s an indicator that the business might be a strong candidate for a corporate partnership, such as a sponsorship or an arranged corporate volunteer day. Use that information to kickstart a conversation with the company. You might even have supporters facilitate introductions with company leaders.
Estimate wealth data. While not a direct wealth indicator, knowing who employs your donors and what their roles are can help you estimate their incomes and giving abilities. Though append services can’t provide you with donors’ salary information, some may be able to provide job titles, which at the very least lets you know if a donor is working in an entry-level position or has risen to a senior management position.
Between driving donor engagement and establishing meaningful corporate partnerships, employer appending has quite a few benefits worth looking into. We recommend pulling this information if you’re looking to tap into the world of corporate giving or need help identifying major giving prospects.
Demographics
A supporter’s demographics can give you insight into their backgrounds, values, and philanthropic priorities. This type of data append allows you to extract important background details like:
Whether you want to send a birthday gift or verify contacts have a certain political affiliation, demographic data appends allow you to deliver highly personalized outreach that speaks to supporters’ interests.
Other Resources to Explore
Appends provide nonprofits with the data they need to strengthen their support relationships, build lasting connections, and make strategic marketing decisions. Supplement and update your database with the information you need to stay current with your supporters’ busy lives.
The right append for your nonprofit depends on your engagement strategy and current data-gathering practices. Curious to learn more about data appending? Check out these breakdowns on specific append types:
https://doublethedonation.com/wp-content/uploads/2022/11/data-append_Feature.jpg8801680Adam Weingerhttps://doublethedonation.com/wp-content/uploads/2022/03/logo-dtd.svgAdam Weinger2022-11-25 20:23:402024-10-01 12:51:07What is a Data Append and Why Does it Matter for Nonprofits?
How the Next Generation Influences Fundraising and Workplace Giving
According to charitable giving research, overall giving revenue was reportedly elevated in 2021. However, the number of individual donors giving had dropped.
So what does that mean for organizations like yours that rely on contributions from supporters to bankroll mission programming? More than likely, you have an opportunity to reach new, previously under-targeted segments of supporters to continue growing your donor base—and with it, your total funding. One of the best markets to consider is that of young donors.
Many nonprofits, educational institutions, and other fundraising organizations are interested in learning how to engage donors to drive the best results. At the same time, donor retention remains at top-of-mind for most. Young donors are a critical piece of the puzzle, and yet they continue to be overlooked in terms of fundraising potential.
In this guide, we’ll walk through the basics of young donor fundraising, how it can differ from traditional engagement efforts, and how you can make the most of those relationships as they grow. We’ll cover:
Adapting your marketing, fundraising, and overall donor engagement strategies to attract and connect with individuals of all ages is one of the greatest ways to ensure your team is leveraging your supporter base to its fullest potential.
Want to find out how to do so—particularly in regards to the youngest of donors in your network? Read on!
Why Engaging With Young Donors Matters
Engaging with all of your donors is an essential component of a successful fundraising strategy. What many organizations are seeing, however, is that young donors continue to be an under-targeted market when it comes to seeking donations.
Gen Z and young millennial donors are often referred to as “the donors of tomorrow” or “the donors of the future.” But the truth is that these up-and-coming generations are the donors of NOW. So why are organizations overlooking their potential? It might be because young donors tend to have more limited funding at their disposal to contribute as compared to older, more established supporters.
But consider this: is it easier to ask a new donor for a $10,000 donation and hope they spring for it, or to start out small with a $20-50 donation ask from a young donor who will then become increasingly engaged with your organization over time? In most cases, the answer is the latter.
Not to mention, young donors bring with them nearly unlimited potential. That college-aged individual making a $25 gift out of their part-time paycheck could very well become the CEO of a multi-billion-dollar company that doesn’t even exist yet. And as their income grows, their gifts would likely grow alongside it.
The bottom line?
Be willing to start small and watch the impact of continuous engagement increase drastically over time.
Acquiring & Retaining New Generations of Donors
Like any group, to engage with young donors, you’ll need to focus on two crucial components of your strategy—getting them and keeping them. As far as the basics of the donor lifecycle go, this refers to acquisition and retention.
Here’s what you should know about each pertaining to younger generations of donors;
Acquiring Young Donors
Young donor fundraising involves bringing young donors into your network of support, to begin with. And you may need to take an adjusted approach than what you might use with your general, middle-aged-and-older audience.
For one, attracting young donors can be particularly impactful when using social proof to your best advantage. Social proof, or the idea that people are more likely to do something if they see their peers doing the same—and a founding principle behind peer-to-peer fundraising—tends to be even more effective among the younger generations.
In other words, once you get one young donor in your corner, you have one of the best tools to draw in others in their circle. At the same time, other key practices include reaching donors where they are, such as on social media sites and mobile technology—but more on those tips later.
Retaining Young Donors
Once you’ve laid the groundwork for a supporter relationship and even secured your first donation, you’ll want to put in the time and effort to elevate the connection to new heights.
Even more than your typical donor, Gen Z and young millennials desire to feel connected to the organizations with which they get involved. They want to know that their funding is going to impactful causes, so excellent financial stewardship efforts are essential (top tip: demonstrate that you’re making the most of each dollar you receive by emphasizing corporate matching opportunities!).
It’s also a great idea to offer streamlined recurring giving options—and to ensure donors of all ages are aware of the opportunities. After all, what better way is there to ensure your new donors return time and time again than to essentially get them set up on auto-pay? In fact, research into young donor trends reports that young donors are more likely than the average donor to be enrolled in a monthly giving program (36% overall enrollment rates, with donors aged 18-29 coming in at 48%). Be sure to give them what they want, and market the ability accordingly.
Factors That Can Impact Gift Size Over Time
Many young donors are likely to start out by giving low-level donations to the organizations they support. But every dollar counts and their potential to give can increase exponentially as time goes on.
Here are a few factors that can impact gift size and lead to continually growing donations;
Increasing income
The average person’s income tends to rise over time, whether by receiving promotions, moving employers, diving into new industries, or even exploring an entrepreneurial spirit. As donors of all ages benefit from elevated incomes, their ability to give to the causes they care about tends to rise proportionately as well—oftentimes at an even higher rate than the income or salary increase itself.
Deepening connections to the organization
Finally, an individual’s personal connections to a nonprofit can be a significant factor when it comes to determining their gift size. Sure, a charitable-minded donor might make a $25 gift to a random organization when asked, but they’re likely to reserve more substantial funding for the causes and groups they feel most passionate about. And when you start developing that personal relationship early on, these individuals (i.e., your young donors) will be more likely to continue supporting your organization in larger and larger amounts as time goes on.
Young Donors & Workplace Giving
Another key factor that can have a substantial effect on young and old donors’ giving alike is employer giving—otherwise known as workplace giving or philanthropy. Thousands of companies offer employee or workplace giving programs such as matching gifts and volunteer grants, and over 26 million individuals can qualify for the opportunities through their personal nonprofit contributions. Obviously, these programs benefit the nonprofits receiving the corporate funding, but there’s a lesser-known benefit as well: employer giving eligibility tends to drive increased individual engagement.
In fact, our corporate giving data reports that 84% of individuals are more likely to donate if a corporate match is offered, while 1 in 3 donors indicate they’d give a larger gift if matching is applied to their donation. All in all, this brings about findings that donor messaging that mentions matching gifts leads to a 71% increase in response rate and a 51% increase in the average donation amount, thus resulting in elevated conversions, gift sizes, and donor engagement. Though the exact reasoning behind the increase is unknown, organizations theorize it has to do with donors aiming to meet their employers’ minimum match requirements along with the understanding of magnified donation impact.
So what does that have to do with the young donors in your network? As these individuals enter the workforce, and more specifically, the corporate world, their chance of qualifying for donation matching, volunteer grants, and other forms of workplace giving skyrockets—and with it, their individual donations.
Not to mention, young donors are increasingly demanding corporate social responsibility from the brands they buy from and work for. In fact, nearly 2/3 of young employees won’t take a job at a company with poor CSR practices. Thus, your younger supporters are more likely to work for businesses that match employee donations in the first place, effectively elevating their chances at eligibility.
Meanwhile, as Gen Z and millennials continue taking up more and more of the workforce and consumer population, more and more companies are following suit by implementing and improving their workplace giving programs. And when offered, young donors partake in employer giving in droves with studies showing that over 59% of young professionals gave through a workplace program in 2022, compared to 37% of professionals overall.
Best Practices for Strategic Young Donor Fundraising
The better you engage with your donors of all generations, the more likely you are to raise funding effectively. Prepare your team to deepen relationships with young donors by incorporating the following tips;
1. Segment fundraising efforts by age group.
Fundraising is not a one-size-fits-all effort, and as a result, one-size-fits-all donor engagement strategies are not likely to be particularly effective. And, as you likely know, one of the largest segmenting factors has to do with donor age.
Young donors want to get involved with the organizations and causes they care about, but you’ll want your tactics to reflect a targeted approach. A 22-year-old, fresh-out-of-college graduate and a 70-year-old retired schoolteacher can each be excellent supporters of your nonprofit—but it might take different initiatives to reach them both.
For example, giving studies indicate that younger donors tend to be most inspired to donate via social media, while older supporters are more impacted by email fundraising—and that’s not even taking Gen Z-ers into consideration!
Overall, we recommend reaching younger supporters and prospects by prioritizing mobile and digital engagement strategies, incorporating valuable and eye-catching visuals (through images and video), and demonstrating donation and organization impact whenever you can.
2. Offer multiple ways to get involved with your organization.
Young donors often desire diversity in the ways they engage with an organization. And not receiving that can lead to donor fatigue and, ultimately, lapsing support.
Thus, be sure to provide a plethora of methods for individual donor involvement—whether they involve financial support or not.
So, what kinds of opportunities can you establish (and promote to) your donors? These might include (but are certainly not limited to):
Volunteering at a dedicated event or on a regular basis;
Taking part in a corporate giving program like matching gifts or volunteer grants;
Attending a fundraising event like an auction, gala, or walk-a-thon.
Participating in the organization’s board of directors;
Exploring a peer-to-peer fundraising role by soliciting donations from friends and family on the nonprofit’s behalf.
Regardless of the many ways an individual chooses to get involved, remember to communicate your gratitude as well as the tangible ways their engagement impacts your cause.
3. Increase suggested donation amounts over time.
As online giving becomes more and more prevalent, studies have been conducted to determine the impact of suggested donation amounts on total fundraising revenue. And overall, organizations tend to see elevated average donation amounts when they do so (meaning if you’re not already providing gift size suggestions, you should be).
Taking this concept a step further, however, is the idea that your team can increase the amount you request from donors over time to continue growing relationships and donor contributions.
For example, an individual might bring in four times the salary they had when they started giving to your organization. But if they donate on a regular basis, they might never take the initiative to increase their gift size—that is, unless your team chooses to coax them in that direction. And it can be as simple as requesting $100 from Donor A in your next annual fund appeal after determining they’ve contributed $50 for the last few years.
4. Inform donors about workplace giving programs.
We mentioned that donors often choose to give more often and in larger amounts when workplace giving opportunities (like matching gifts) are in place. And with many young donors becoming eligible for these programs for the first time, it’s essential that they’re made aware of the programs.
After all, over 78% of individuals employed by companies that match employee donations have no idea that they do so—or that they themselves would be eligible to participate. This knowledge gap regarding the programs is one of the leading causes of billions of dollars in unclaimed matching gift funding being left on the table each year.
So get proactive about it! Be sure donors are informed about matching gifts and other employee giving initiatives by highlighting the programs within your organization’s —
Workplace giving marketing is a particularly impactful engagement tool, driving participation in corporate philanthropy programs alongside individual contributions. And if you’re looking to take your young donor engagement to new heights, you won’t want to overlook these initiatives and the impact they bring.
Interested in learning more about engaging young donors? Check out our immersive webinar on the topic!
https://doublethedonation.com/wp-content/uploads/2022/10/DTD_The-Benefits-of-Acquiring-and-Retaining-Young-Donors_Feature-1.png6001600Adam Weingerhttps://doublethedonation.com/wp-content/uploads/2022/03/logo-dtd.svgAdam Weinger2022-10-17 18:54:282023-04-08 13:04:04The Benefits of Acquiring and Retaining Young Donors
Corporate matching gifts are one of the best ways for nonprofits to maximize their fundraising with bonus donations and increased donor engagement. And how exactly do nonprofit organizations receive funding through these matching programs? It all starts with a request from the initial donor and typically is processed through a corporate giving or CSR platform.
In terms of CSR platforms, one key platform to keep in mind is CyberGrants.
Corporate giving platforms like CyberGrants are sold to corporations looking to manage their philanthropy. But there’s another side of the platform that is designed specifically for nonprofits—a portal with which fundraisers can manage their incoming matches, verify initial donations, facilitate volunteer grant requests, and more. And best of all? It’s free!
If you’re interested in learning more about CyberGrants for nonprofits and how to best manage your CyberGrants portal for maximal success, you’ve certainly come to the right place. In this guide, we’ll walk you through the following:
In the end, you should have a solid foundation of knowledge surrounding CyberGrants and its nonprofit-specific tools that can lead your organization in the right direction.
Ready to dive in? Let’s get started with the basics.
What to Know About CyberGrants
With over 400 corporate customers, CyberGrants is one of the largest providers of matching gift and corporate giving software for companies, and it’s known for allowing the most customization of any CSR platform. In summary, each company that organizes a matching gift program through CyberGrants can adjust its donation verification process, types of gifts to match, email notifications, number of subaccounts, and more.
From the perspective of the organizations receiving the matches, this can sometimes lead to an overwhelming process. That’s why we recommend nonprofits setting themselves up for CyberGrants success by documenting and keeping up with the information they need to complete their end of the matching gift process. And we’re here to provide you with tips and tricks on how to do so!
Benefits of CyberGrants for Nonprofits
Some of the largest matching gift companies in the world—including Verizon, General Electric, Johnson & Johnson, PepsiCo, American Express, and many more—use CyberGrants to manage their corporate giving. The more companies that utilize any particular platform, the more likely your organization is to qualify for matching gifts made available through said platform. Thus, CyberGrants is a particularly beneficial portal to get started with.
From there, registering your organization with the nonprofit portal will allow you to increase the visibility of your cause among charitable givers, elevate your matching gift eligibility, and simplify matching gift requests for your donors—all of which elevate the likelihood of matches being driven to completion.
Not to mention, pre-registering your cause with platforms like CyberGrants will streamline the process for you and your team when matching gifts do become available. You’ll already have the legwork down, meaning you’re ready to verify gifts and accept matches with ease.
CyberGrants’ Matching Gift Verification Process Overview
The exact matching gift process—from initial donation and employer match request to nonprofit verification and corporate match disbursement—can vary greatly from one company to the next. On the nonprofit end, one of the biggest priorities has to do with verifying with the company that an employee donor’s contribution was actually made.
Today, the majority of companies that use CyberGrants require the NPO in question to verify that the organization received the employee’s initial donation. However, other employers do not require manual verification at all, instead opting to authenticate donations through gift receipts or rely on the goodwill of their employees.
For each matching gift request from CyberGrants, the NPO will receive a unique Gift ID to identify that donation via automated email. From there, the Gift ID and donor’s last name will be used to verify the donation in the CyberGrants portal. Depending on the company’s settings, a donation amount, contribution date, and access code may be provided as well.
Take a look at this example of a matching gift request;
Meanwhile, here’s a sample matching gift request with different information, including an access code;
In each sample email, the organization is prompted to follow the instructions provided by CyberGrants on behalf of the donor’s employer. In both cases, the matching gift recipient is asked to navigate to the CyberGrants website, enter the supplied information, and verify the donor’s gift.
From there, the company can approve the match and disburse the appropriate funding to the organization.
FAQ | How to Manage Your CyberGrants Portal
Still have questions? Many organizations do. We’ve compiled a list of some of the most-asked questions (and answers) from nonprofits looking to manage their CyberGrants portals to produce the greatest results.
What is FrontDoor?
FrontDoor is CyberGrants’ consolidated portal with which nonprofits can register to manage and verify gifts across employers and programs with ease.
Currently, companies that utilize CyberGrants for matching gift management have the choice to opt into participating via FrontDoor’s portal. At this time, CyberGrants is actively advocating for more companies to get started with FrontDoor and make the most of innovative features, such as the Donations Tab. This allows nonprofit users to verify donations in a single window, rather than requiring that they manually log into each company or subaccount’s portal through a separate URL.
Here’s what it looks like for nonprofit users;
Overall, FrontDoor makes the verification process faster and easier for users and enables nonprofits like yours to get more out of available matching programs.
What are subaccounts?
Subaccounts are essentially additional accounts nested within an organization’s main account and can be created by the nonprofit itself or by a donor, depending on a company’s subaccount creation and management settings.
Let’s take a look at a company with a few subaccounts nested in their main portal;
And here’s a company that chose to create a central portal with no subaccounts;
Generally, subaccounts can reflect an organization’s multiple chapters, branches, or locations within the organization, or they can be nominated by a donor who didn’t see an account that reflected their desired organization. However, it’s important to keep in mind that the more subaccounts in a portal, the greater the likelihood that there will be matching gift requests that end up “hiding” from them.
Most companies have subaccounts within their company portal. The number of subaccounts able to be created is dictated by the company (for example, there might be an unlimited number of subaccounts that can be created or this ability may not even be available to their employees). Some have over 70, while others have only a central portal or 2-3 subaccounts.
Why do we receive grants from companies for which we have not confirmed any matching gift requests?
Not all companies require verification from the organization for matching gifts and volunteer grant requests. Typically, if a company doesn’t ask the nonprofit to verify a gift or volunteer hours, it is because the employee has already verified the gift by attaching a donation receipt or proof of hours volunteered with their submission request.
Some, but not all, of these companies will send email notices of approved requests that let the nonprofit know when a payment is on the way. Companies may also utilize CyberGrants to allow their employees to make payroll deductions to an organization, which may or may not result in an email notification being triggered through the system.
What happens if we receive a request we don’t qualify for?
Occasionally, your organization may receive a gift verification request from a company even though your cause doesn’t qualify for the company’s matching program. For example, this may occur in cases where a company matches solely to educational institutions or won’t match to religious or politically affiliated organizations, and your organization falls into an excluded category.
However, regardless of the company’s requirements, employees can still submit match requests, which is why your team may see ineligible verification requests flowing in. Even if your organization verifies the initial gift in your portal, it’s likely that the company will reject the match request and no payment will be sent.
Will all pending matching gift and volunteer grant requests show up on the Donations Tab?
Unfortunately, not all requests will show up in FrontDoor’s Donations Tab. Some companies have opted out of using the tab entirely, whereas others have opted in only partially. In these cases, some requests may not populate in your organization’s Donations Tab.
To know if a particular company has opted in, you can submit a support request to the company via CyberGrants. From there, we recommend recording and organizing their response so your organization can develop the proper verification process in the future.
Why is there a gift under the Donations Tab that is from a company not listed under the Company Portals Tab?
If a gift is listed under the Donations Tab and not under the Company Portals Tab, the company might be new to CyberGrants and is still being configured. Or alternatively, this is your organization’s first gift request from the company.
The gift can be confirmed in the Donations Tab, but you will likely want to add the company to your sidebar for easier access to future gifts. To do so, input the donor’s last name and the gift ID into the Add Company section at the bottom of the portal’s sidebar. Submit and confirm access, and the company should be visible immediately after refreshing the page. If not, you can send a support ticket, and CyberGrants should be able to add the company from their end.
Best Practices for Nonprofits Using CyberGrants
Now that you understand the basics of CyberGrants, let’s go over a few tried-and-true tips for making the most of the platform.
To simplify the process as much as possible and minimize the amount of overhead required, we recommend the following;
1. Create a login sheet.
Companies that have yet to fully transition to CyberGrants’ FrontDoor have a different link to their company portal that cannot be accessed through the main FrontDoor link.
As such, it’s a good idea for organizations to identify those that don’t use FrontDoor and establish and maintain detailed documentation for these companies—including the URL and login information for each.
Additionally, it’s ideal that an organization uses the same contact information for each company portal beyond FrontDoor. Most essentially, be sure to utilize a single email address for your CyberGrants logins as the main notification channel for gift verifications. This will establish that all emails requesting confirmation of gifts will be sent to the correct inbox that your staff will have access to and know to check on a regular basis.
2. Establish a process for locating “hidden” gifts.
Each company that uses CyberGrants can configure if and how they want to notify organizations about new matching gift requests—and some companies opt not to enable notifications at all.
As a result, nonprofits should have an established system in place to regularly check for matching gift requests that either —
Don’t show up in the Donations Tab;
Haven’t been automatically emailed to the organization.
Fortunately, these “hidden” gift requests should make up a small percentage of the total gift requests that the nonprofit receives, so these checks could be infrequent—such as a few times a year.
Keep in mind that although many companies allow twelve or more months for submitted requests to be approved by the organization, some offer as little as 90 days from the date of submission. Thus, teams should factor each company’s deadlines into their decision-making process regarding exactly how frequently to check that company’s portal for gifts.
3. Make a plan for subaccounts.
Sometimes, an organization will receive an email from CyberGrants informing them that a company’s employee has nominated the nonprofit for inclusion in their Employee Giving Program. When this occurs, the organization has a few options regarding how it can respond.
For example, the nonprofit can choose to follow the instructions provided in the email to review and edit the information in the nomination request. Then, they can later confirm it, which will create a new subaccount in that company’s portal.
Alternatively, the organization can respond to the request and ask that CyberGrants associate the nominated account with one of the existing subaccounts for that company. This option can be helpful when the organization has several existing subaccounts and does not want any more to manage and follow up with. (Hint: Nonprofits should especially monitor and limit the number of subaccounts created in portals that utilize hidden gifts.)
4. Produce a “Portal Information” document.
To simplify gift verification, we recommend that nonprofits have a dedicated document they can reference while confirming initial donations. This document should host basic details about your organization (such as mailing address, contact information, EIN, and more) and ACH information, if applicable.
Each company requires different data for its verification process. Some ask for little to no information, while others may request a list of current board members, race/ethnicity breakdowns of the population served, and even the nonprofit’s annual budget. Having a unified location from which to derive all these particulars will make it significantly easier for the organization to confirm its pending gift requests.
CyberGrants is an invaluable tool for nonprofits looking to make the most of matching gifts. By managing your organization’s portal well and taking steps to streamline and standardize matching gift requests, you can set your team up for ongoing success using all the resources at your disposal.
Interested in learning more about matching gift programs and best practices to maximize your organization’s success? Check out our other educational resources:
Registering Your Org with CSR Platforms + Key Steps For Each. CyberGrants isn’t the only CSR portal with which you’ll want to register your nonprofit. Explore other top platforms and additional tips for getting started with the right tools for your nonprofit’s matching gift strategy.
Matching Gift Process: A Complete Step-by-Step Guide. A solid foundation of knowledge surrounding the matching gift process can enable organizations to better prepare for the steps they’ll need to take. Plus, see how CSR platforms like CyberGrants can fit into the process!
https://doublethedonation.com/wp-content/uploads/2022/09/DTD_How-to-Manage-Your-CyberGrants-Portal-For-Smart-Nonprofits_Feature.png300800Adam Weingerhttps://doublethedonation.com/wp-content/uploads/2022/03/logo-dtd.svgAdam Weinger2022-09-12 19:29:162022-09-12 19:29:16How to Manage Your CyberGrants Portal [For Smart Nonprofits]
Thousands of companies host matching gift programs that encourage and amplify employee giving to nonprofit causes. When an individual works for such a company, they are able to make a donation to their favorite charitable organization and request a corporate match as well. This stretches the impact of their initial gift further, allowing them to make a more significant difference with their dollars.
While these types of programs are continuing to grow in popularity among companies and their employees alike, unfortunately, not all businesses offer gift-matching. But it’s not too late to get started!
If you’re a corporate leader looking to find out how to start a matching gift program for your company, you’ve come to the right place. In this step-by-step guide, we’ll walk through the key actions that, when done right, will enable you to develop an effective matching program for your business. These steps include:
Companies match gifts for a wide range of reasons. These typically encompass business-related benefits such as increased employee engagement, improved reputation, tax deductions, and more. In fact, employees and consumers alike are now more than ever demanding corporate social responsibility from the brands they support.
Studies show that more than 77% of employees reported a sense of purpose as a part of the reason they selected their current employer, while 2/3 of young employees won’t take a job at a company with poor CSR practices, and 55% of employees would even take a pay cut to work for a socially responsible company. At the same time, 90% of consumers worldwide are likely to switch to brands supporting good causes, while 66% would pay more to CSR-focused businesses.
However, genuine altruism can be another key driver behind matching gifts and other workplace and corporate philanthropy programs. Corporate leaders know they have the opportunity to make a real difference in the world and utilize their businesses to do so. And launching a matching gift program is a particularly impactful way to go.
Let’s dive in with the first step.
1. Set a budget and goals for your donation-matching program.
Before you can (or should) launch any new corporate initiative, it’s important to begin with your budget and goals. The same is true for matching gifts. These two criteria will guide the rest of your efforts—your budget because it allows you to determine your new program’s limits and goals to help prioritize objectives and establish what success looks like.
When it comes to budget, we recommend setting a figure that is on the higher end of realistic for your business. That is because, although not every employee will choose to partake, you want to be sure you have the funding should you end up with higher participation rates than you’d initially expected.
You’ll also need to determine where this money will come from. Keep in mind that, though some companies reallocate funding for their matching gift programs from an existing philanthropic budget, others opt to establish a match reserve that is above and beyond any prior giving.
Now, for your goals; two of the most common types of objectives that a company might set in terms of matching gift program success have to do with dollars donated or employee participation. For example, you may decide that your goal for the first twelve months of your program is to contribute $X thousand dollars through employee matching gifts. On the other hand, perhaps you set a primary objective to incite X% staff participation in your matching gift program’s foundational year.
For additional context, take a look at the participation rates from several top matching gift companies in the financial, technology, consumer goods, and pharmaceutical industries:
Regardless, either objective structure works; it’s just a matter of ensuring your team is on the same page.
2. Identify matching gift threshold criteria.
Once you have your budget and goals set, it’s time to establish the boundaries of your program. Essentially, this criteria determines the total amount of funding that is available to each employee on an annual basis and should include the following details:
Ratios — Your matching gift ratio is the rate at which you agree to match employee donations. 1:1 is by far the most common match rate, with 91% of companies match donations doing so at a 1:1 ratio. However, some companies (approximately 4%) choose to match at a lower rate, such as .5:1, while others (5%) match at a higher rate, such as 2, 3, or even 4:1. For context, if an employee were to make a $100 donation, a 1:1 match would involve a $100 corporate gift, while a .5:1 match would result in a $50 match, and a 2:1 ratio would produce a $200 match.
Minimum amounts — Next is the minimum amount that your company agrees to match. Minimums are typically set in order to ensure employees are requesting corporate funds for the organizations they truly care about and support with their own dollars. Overall, 93% of companies with matching gift programs have a minimum match requirement of less than or equal to $50, with the average falling at $34. However, minimums can be as low as $1, and some companies choose not to set minimum gift amounts in the first place.
Maximum amounts — On the other end of the spectrum, nearly all companies set maximum match amounts that they’re willing to pay. Maximum caps allow corporations to manage their budgets properly and ensure there is funding available for any eligible employee to participate. Our research shows that 80% of companies’ matching gift maximums fall between $500 and $10,000 annually per employee, the mean amount coming in at $3,728.
Some businesses even vary their guidelines depending on an individual’s employment status or job type. For example, executive-level team members may be eligible for a 2:1 match up to $20,000, while all other employees receive a 1:1 match up to $10,000. In the same vein, you may decide that part-time and retired employees can request a particular amount of match funding, while current full-time staff are eligible for a higher level.
3. Determine eligibility for your matching gift programs.
Beyond monetary amounts, many companies also set specific eligibility criteria regarding the employee types that qualify to request matches, nonprofit mission types that qualify to receive matches, and contribution types that qualify as initial donations. Let’s take a look at each in further detail as you decide which kinds of gifts your company is willing to match:
Employee participants — Most matching gift programs are divided into eligibility status based on employment with the company offering the program. Typically, any combination of current, full-time, current part-time, and retired employees will qualify to get involved. However, some companies take things a step further by offering program eligibility to spouses and other family members of current and former staff members as well.
Donation types — By this point, you should have already determined the amounts you’re willing to match per employee in a pre-determined period. Now comes the question of which types of donations are eligible for corporate matching. Nonprofit donations can be made through a wide range of channels, including (but not limited to) an organization’s website, online donation tools, peer-to-peer giving campaigns, text giving, direct mail, recurring donations, phonathons, paycheck deductions, event pledges, stock donations and other gifts of securities, and more.
Nonprofit recipients — Though many companies will match gifts to any nonprofit organizations, others will choose specific mission types to either focus on or exclude from the matching initiative. For example, churches and other strictly religious organizations are some of the most common exclusions from companies’ matching programs. On the other hand, some companies will choose a specific cause type (often educational institutions) to which they will exclusively direct matching gift funds. Overall, companies typically choose from organizations in categories such as higher educational institutions, K-12 schools, health and human services, arts and cultural organizations, civic and community organizations, environmental organizations, and more.
In order to ensure an optimal employee giving experience, experts recommend providing a large number of choices for employees to give and to get their gifts matched. Similarly, your company will likely see significantly increased participation levels should you open the program to as many employees and nonprofits as possible.
However, if your company does not have the budget or the bandwidth to introduce a fully-fledged matching gift program, another option to consider would be a custom matching gifts program. What’s the difference? Rather than matching gifts to any or all nonprofit causes, a custom matching gift initiative involves a more direct partnership with a single fundraising organization. From there, a time constraint is typically established (for example, doubling all staff donations to a breast cancer research center made throughout Breast Cancer Awareness Month). You’ll want to encourage employees to support the selected nonprofit during the span of the campaign, then your company will match the total given to make each dollar go farther toward the organization’s mission.
While more limited in scope, custom matching gift programs can be an excellent way to forge mutually beneficial nonprofit-corporate partnerships, rally employees around a particular cause, and gain critical experience in matching gifts. When you see the impact you can make with a custom program, you might even decide to go all in with a traditional matching gift offering!
*While 360MatchPro offers custom matching gift management functionality, this feature is designed specifically for fundraisers looking to manage custom matching gift initiatives—360MatchPro does not work directly with corporations. If you’re a company interested in creating a matching gift program, contact us, and we’ll share information about our corporate vendor partners.
4. Decide how your company will facilitate matching.
Even after launching your matching gift offering, maintaining an effective program will require some continuous upkeep from company leadership. However, you don’t have to do it all manually if you choose not to.
There are generally two key management methods you can choose from:
In-house program management — Many companies—particularly small businesses—start by matching gifts on their own. While this can keep program overhead costs low, it will require additional investments of time and effort from corporate management. After employees submit their matching gift requests, there must be a process in place to facilitate the review of employee submissions, verify initial donations meet matching criteria, approve corporate matches, and disburse match funding.
Outsourcing to third-party solution — The alternative to in-house management is outsourcing aspects of your matching gift program to a third-party solution. Though this path will typically involve paying fees to various software vendors, it ultimately saves your team time, effort, and resources. Working with a matching gift software vendor (we have reviews of several top providers for businesses of all shapes and sizes here) allows your company to take a more hands-off approach to matching gifts while streamlining the processes involved for employee participants.
Either practice works, and many companies find that they begin with an in-house management style but later upgrade with corporate giving technology to elevate their efforts. As you make your decision, keep in mind that CSR is an investment that tends to bring substantial benefits to your business as a whole.
5. Establish your matching gift request process (and deadline).
In order to participate in your newly developed matching gift program, employees need to know how to participate and how long they have after making their initial nonprofit donations to complete the request process. Regarding the latter, most companies set their program participation deadlines according to one of the following schedule approaches:
Number of months following an initial donation — Most commonly six or twelve months following the date of an employee’s initial donation, this type of matching gift deadline works on a rolling basis. If an employee donated to a nonprofit on a certain day one year, they might qualify to request their match until the same date the following year. Or, they might remain eligible for six, nine, or even eighteen months after their original gift, depending on the company offering the program.
End of the calendar year — For companies that utilize the calendar year to organize their matching gift programs, it’s simple to determine when a match request is due. Whichever year the initial donation was made, the match must be submitted by December 31st of the same year. This is true regardless of whether the gift was contributed on January 1st or December 1st. However, this can result in employees who give later in the year having significantly less time to submit their matches.
End of the calendar year + grace period — Similar to the previous type, some companies choose to enact a matching gift deadline based on the end of the calendar year and then add on a grace period. The grace period is typically a few additional months into the next year. This means that an individual’s match request would typically be due by February, March, or April following the year in which the initial donation was made.
End of the fiscal year — If your company operates on a schedule other than the calendar year, it might make sense for your team to set your matching gift deadline in relation to the end of that year instead. Drawbacks to this method may occur if employees are not aware of the fiscal year the company runs on, so be sure to proactively communicate your deadline to employees if so.
Other common stipulations include that the employee must be gainfully employed by the company at both the time the donation is made and the time the match request is submitted and paid out.
As you craft your submission deadlines, you’ll also want to determine which information you’ll request from employees looking to submit their match requests. Common requirements include the employee’s name, organization name, mailing address, and tax ID number, and donation amount and type. You may also ask for a copy of the individual’s donation receipt, and some companies choose to verify each donation with the organization itself (though that can be a hassle for all parties involved).
You’ll also need to establish and ultimately communicate the way in which employees will go about requesting their matches. If you choose to manage your program with a matching gift software vendor, be sure to direct team members to the company’s online match request portal. If you end up facilitating your program in-house, ensure individuals know how to complete the submission process and have the resources they need to do so.
6. Explore matching gift auto-submission to simplify participation.
When you offer a matching gift program for your employees, you want them to partake. Otherwise, you limit the benefits of the initiative that you’ve invested your time, energy, and resources into developing.
Thus, in order to boost participation in your program, it’s important that you make the process involved in doing so as quick, easy, and painless as possible. And the best way to do so is by enabling matching gift auto-submission!
Auto-submission functionality is a trailblazing initiative made available through Double the Donation and its innovative CSR platform partners—including Millie, Selflessly, POINT, and more.
When a company leverages one of these corporate giving solutions to facilitate its matching gift program, they automatically empower employees to get their gifts matched directly from their favorite nonprofits’ websites. Whereas previously, donors were required to complete a separate request process and provide nonprofit and donor information, all they need to do with auto-submission is provide their corporate email address (or another piece of identifying information).
From there, the software systems process the request seamlessly behind the scenes, reducing roadblocks for employees and resulting in elevated engagement in the programming.
Working with a matching gift vendor that offers auto-submission will also allow your company to become a Certified Leader in Matching Automation (CLMA). That means you’ll be recognized for offering the most universally accessible, easy-to-complete matching gift process for your employees.
Remember: the more easily your staff can participate in matching gifts, the more likely they’ll be to complete their end of the process. Fortunately, offering auto-submission (and becoming CLMA-certified) is the best way to do so.
7. Craft an employee-facing matching gift policy document.
Some of the biggest reasons employees fail to participate in their companies’ matching gift programs, even if they make qualifying donations, is that they are unaware of their eligibility or lack understanding of the match request process and, subsequently, end up missing the deadline. Therefore, it’s essential that you take steps to communicate your program’s guidelines and instructions for participation to eligible employees.
One of the easiest and most effective ways to do so is by producing employee-facing documentation with all the information your staff will need to get involved. This should include your company’s match criteria, such as:
Match ratio
Minimum and maximum donation amounts
Qualifying employees and nonprofit causes
Types of donations and submission deadlines
Matching gift request process and links to online forms
Participation in auto-submission
Once you have all the information in one place, it’s easy for employees to determine whether their most recent donations are eligible for matching and take the initiative to participate. Keep in mind that, as you make adjustments to your matching gift program, it’s important to ensure your corporate giving policy documentation is as accurate and up-to-date as possible.
8. Inform employees about your matching gift initiative.
Once your program is live, it’s time to begin promoting the opportunity to your employees. This is an essential, though often overlooked, step in the process. In fact, our research shows that despite 26 million individuals working for companies that match gifts, more than 78% of the group has never been made aware of the programs.
Unfortunately, many of those individuals never go to request corporate matches regardless of their eligibility to participate. In the end, that means companies are not reaping the maximum benefit of the programs they worked to establish.
Thus, in order to make the most of your business’ match initiative, it’s imperative that you take the time to ensure your workforce is aware. What this looks like specifically can vary from company to company.
You might:
Send out a team-wide email;
Announce the inception of your program at a meeting;
Add a section to your office policy handbook;
Incorporate matching gifts in your onboarding process going forward;
Or even all of the above.
The bottom line is that your employees should know about the program and be reminded of the opportunity multiple times throughout the year.
9. Ensure your matching gift program is added to the top matching database.
Directly informing your staff about your newly developed matching gift program is critical. Now your team should be aware of the initiative and ready to get involved. But you also want to ensure that employees are reminded of the program opportunities directly after making eligible nonprofit donations—ideally from the organizations themselves.
For that to occur, you’ll need to first confirm that your matching gift program is added to the leading database of corporate matching gift program information: Double the Donation. Once added, employees will be able to search your company and receive program-specific details straight from the organizations they support, often within a donation confirmation screen widget or follow-up email.
From there, employees can navigate to your company’s matching gift request forms online and complete their submissions while leveraging their post-donation momentum. It simplifies the process involved for team members and results in significantly more matches being completed—meaning more nonprofits receiving funding and increased benefits for your company.
To add your company, follow this link and provide the information requested. This includes your company name, submission materials (such as links to online forms, PDF uploads), and eligibility criteria.
(Hint: the more information you share, the easier it will be for employees to participate in your program.)
10. Collect data, track impact, and make program improvements.
This last stage of the matching gift development process involves taking a look at the program you’ve created and determining whether it meets the criteria previously set in place during step #1. You should be collecting and analyzing data throughout the process (made particularly simple when utilizing program management software). Now, this data comes in handy to help determine program success.
For example, did you meet or exceed your goals? If so—what happens now? Will you set loftier goals for the future and continue matching? If not, how will you adjust your program strategy to ensure your team is on track to reach your goals this time around?
You can also take a closer look at your company’s data to determine and communicate program impact. This should answer questions like how many and to which nonprofits did your company give? What amounts were donated through both employee gifts and corporate matches?
Finally, you’ll want to explore ways to continuously improve your matching gift program in the months and years to come. Consider ways to drive employee engagement in your programming. Elevate giving by increasing your match ratio or maximum donation cap. Or simplify participation in your program by enabling matching gift auto-submission for your employees! You can even use dedicated employee recognition platforms to call out those who participate. As your company grows, your matching gift initiative should grow alongside it.
It doesn’t have to be difficult to get started with matching gifts, and your company’s programming doesn’t have to be the most built-out initiative before you can make it available to employees. Everyone has to begin somewhere, and following the nine steps above will allow you to build a solid foundation for your workforce.
Good luck, and happy matching!
Interested in learning more about matching gifts and developing optimized employee giving initiatives? Check out these other educational resources for companies here:
How to Offer the Ultimate Employee Giving Experience. Find out what your employees want in a workplace giving program with this insightful guide! Follow the provided tips and suggestions to develop a top-notch philanthropy initiative.
Why Workplace Giving Matters for Nonprofits + Companies. Learn more about workplace giving programs, the benefits of these initiatives, and how they help build mutually beneficial relationships between nonprofits and corporations.
https://doublethedonation.com/wp-content/uploads/2022/08/DTD_How-to-Start-a-Matching-Gift-Program-For-Companies_Feature.jpg300800Adam Weingerhttps://doublethedonation.com/wp-content/uploads/2022/03/logo-dtd.svgAdam Weinger2022-08-03 20:29:242024-07-08 15:17:06How to Start a Matching Gift Program [For Companies]
Every day, millions of people use Venmo to send and receive money from each other. Nonprofits receive money in the form of donations all the time, so of course, they also benefit from using Venmo!
While there isn’t a specific version of Venmo for nonprofits, organizations can still leverage regular Venmo accounts to effectively collect donations on the app. Venmo simplifies the fundraising process and allows nonprofits to reach a wider audience of supporters, including younger donors.
Whether you’re familiar with Venmo or not, we’ll make sure you understand how to use it effectively for your nonprofit.
At Double the Donation, we connect nonprofits with matching gift opportunities. We know how important it is to maximize your organization’s fundraising potential. Just like matching gifts, Venmo fundraising is another way to ensure that you’re collecting as many donations as possible. We’re happy to share this guide to Venmo for nonprofits to help you reach your fundraising goals and continue running your organization smoothly.
Follow along to learn how Venmo works, why your nonprofit should use it, and how you can leverage it to its fullest potential.
The Venmo for Nonprofits Basics
Let’s start with a basic definition of Venmo. Venmo is a peer-to-peer mobile payment service that allows people to request and accept funds from each other. Instead of using cash, checks, or direct bank transfers, Venmo securely deducts money from users’ bank accounts and sends it to the intended recipients. That way, transactions are easy and protective of your sensitive information.
Venmo is one of many payment processing apps, but it’s certainly one of the most popular options. Check out these statistics about Venmo’s size and scope:
Venmo has more than 83 million users.
Its largest user age group is 25-34-year-olds.
The app processed about $230 billion in payments in 2021.
Why do so many people rely on Venmo for their payment processing needs? For starters, it’s extremely simple to use. Once you link your bank account, debit card, or credit card to your account, all you have to do is find who you want to pay, type in the payment amount, and send it.
Another useful feature of Venmo is that you can keep money in your account to use in the future or transfer it to your bank account for safekeeping. For a combination of the two, you can input the amount you’d like to transfer and leave the rest in your account.
You might already use a more traditional payment processing platform like PayPal. While Venmo supports nonprofits in the same way PayPal does, it’s still an effective and secure fundraising method.
Advantages of Venmo Fundraising
People use Venmo all the time to pay their friends, family, and even some businesses. Making a Venmo account for your nonprofit changes the game for donations. Instead of going through the formal process of filling out your donation form, donors can now send you money just like they would for people they know. That way, the process is easy and familiar to donors.
Benefits for Donors
Venmo fundraising provides a whole new donation experience. Here are some of the key benefits the app offers to donors:
Ease of use. Since people are familiar with Venmo, using it for donations makes it easier for donors to lend their support. The app itself has a simple interface that new users can quickly pick up on. Instead of navigating to your donation page, donors now have the ability to donate to as many nonprofits as they would like all within the same app.
Reliability. Venmo is a reputable payment processing platform with ample encryption. They take care to protect your account information and monitor your account activity to thwart suspicious transactions. Using Venmo, donors can feel comfortable donating to their favorite causes without worrying about their information being compromised.
Smaller transactions. With an average transaction amount of around $60, Venmo invites donors of all giving capacities to contribute. People can feel comfortable giving $10, $100, or $1,000 through Venmo because of the nature of the app.
Donors will appreciate the opportunity to donate through a well-trusted, easy-to-use platform.
Benefits for Nonprofits
While Venmo is a great platform for prioritizing the donor experience, it also boasts many advantages for nonprofits that create an account, such as:
Affordability. Nonprofits are always looking for ways to keep their costs down. Venmo makes it easy because they don’t charge any monthly fees. They also don’t charge any fees for sending money with a linked bank account or debit card. When accepting donations, the associated fee is only 1.9% + $0.10. Other than that, the only other fees are for sending money with a credit card or initiating instant transfers to your bank account, both of which are optional.
Free publicity. One of the unique features of Venmo is that it functions like a social media app. You can add your friends and family to see their transactions and vice versa. This feature allows donors to show off their support for your cause and encourage others to do the same.
Stronger donor relationships. Since people use Venmo primarily with friends and family, they associate the app with people they know. Therefore, using Venmo to donate to your organization may help donors feel a more personal connection to your nonprofit. Additionally, nonprofits can comment on the donations they receive to thank donors and even start a conversation with them.
Using Venmo for nonprofits is a win for both donors and organizations accepting donations. The app is easy to use and invites donors to form a deeper connection to the causes they care about. Your nonprofit can obtain all the benefits we’ve discussed by simply setting up an account.
Creating Your Venmo for Nonprofits Account
Just as using the app is easy, creating your nonprofit’s Venmo account is even simpler. While Venmo doesn’t yet have a nonprofit account option, they are performing a private beta test for a select group of nonprofits, so nonprofit Venmo accounts could be coming soon.
For now, though, nonprofits can create regular accounts following these steps:
Download the Venmo app or visit the Venmo website.
Choose your sign-up method and create your password.
Verify your phone number and email address.
Add and verify your bank account.
Change your username and add a profile picture that represents your nonprofit.
It couldn’t be easier to create your account. As soon as your nonprofit sets up its Venmo account, you can spread the word to your donors so they can start taking advantage of your new fundraising method.
Promoting Your Nonprofit’s Venmo Account
Once you create your nonprofit’s Venmo account, the next step is to let your supporters know about it. Current donors will be excited about this new and easy way to donate, and prospective donors may be more enticed to start giving with this option.
There are several ways that you can tell your donors about your new capacity for Venmo fundraising. Check out some of our ideas:
Create a Venmo donation tutorial. It’s safe to assume that many of your supporters know how Venmo works, but not all of them. Help them out by filming a video tutorial that teaches donors how to set up their own Venmo account and how they can use it to donate to your cause. Post the video on your website and social media to spread the word.
Link your Venmo account to your social media. Speaking of social media, it’s one of the most powerful tools for communicating with your supporters. Create a post introducing the concept of Venmo donations and provide a link to your account in your bio. Additionally, include your Venmo username in all email newsletters alongside your other social media profiles.
Share your Venmo QR code. Venmo provides each account with a unique QR code, making it easier to find the Venmo account you’re looking for. You can post your nonprofit’s QR code on social media, include it in email newsletters, and print physical copies to hand out at events.
Indicate Venmo as an option on your donation page. You likely feature a donation form on your nonprofit’s website. However, telling visitors on this page that Venmo is another option for donations can allow people to decide which method they prefer and donate accordingly.
Your supporters will be thrilled to hear that your nonprofit is making strides to create a seamless donor experience with Venmo. However, there are extra steps your organization can take to strengthen relationships with your supporters through the app.
Connecting with Donors Through Venmo Fundraising
Venmo presents a unique opportunity to build relationships with your donors when they lend you their support. While the format of the app itself allows you to interact with others like on other social media platforms, there are additional ways your organization can intentionally connect with donors on Venmo.
Ask for small donations.
Of course, large donations are always appreciated, but every donation counts. Considering that Venmo has a younger audience, you might be better off encouraging smaller donations. That way, you can acquire new donors who never would’ve considered donating before through more traditional methods.
Try asking your nonprofit’s social media followers to direct message your organization with their Venmo username and how much they’re willing to donate. Then, you can send them a request for that amount so that they won’t forget.
Respond to each donor.
It’s important to show your appreciation for your donors. Venmo makes it easy by allowing you to like and comment on Venmo transactions. Use it as an opportunity to thank donors and maybe even start a conversation about your cause.
You can ask donors why they chose to donate to learn more about them. Then, feature the best answers on your social media with their permission. This way, you can show others why your donors feel compelled to support your organization.
Know your audience.
Younger generations dominate Venmo, so it’s important to keep that in mind when running your account. Make your responses fun by using emojis and GIFs that Venmo provides.
You also might want to select certain donors and give them a shoutout on your social media. Younger donors will love being recognized for their fundraising efforts.
Incentivize donations.
A little healthy competition can make donating more fun. Plus, you’ll raise even more for your cause. Try hosting a fundraising competition by splitting supporters into teams. You can let people form their own teams, create teams based on demographic factors, or choose groups randomly.
Each team will compete for who can raise the most money. Give the winning team a prize such as a social media shoutout, gift cards, or free branded merchandise. Turning donating into a game will encourage more people to join in on the fun.
Bear in mind that this serves as a form of peer-to-peer fundraising, and some employers will match the amount their employees raise for an organization. Promote the opportunity to incentivize participation and drive greater fundraising results!
Encourage more Venmo donations with matching gifts.
Matching gifts allow you to double or even triple the amount you earn for your organization. Plus, donors will feel good knowing they had an even larger impact on your organization than they anticipated.
Using employer appends, you can determine which of your donors’ employers have matching gift programs. Then, you can reach out to those donors letting them know that their employers will match their donations to your nonprofit, even those made through Venmo. That way, you can maximize your fundraising potential and highlight Venmo as a viable donation platform.
With Venmo, you can really get to know your donors, make the donation process fun, and raise more for your cause.
Additional Resources
Nonprofits are always looking for ways to increase their donations. While most typically search for new ways to promote their organization as a whole, why not try out a different fundraising platform altogether?
Using Venmo for nonprofits is the best way to encourage donations by connecting with younger supporters on an app they already use regularly. For Venmo users, donating to your cause can become just another part of their Venmo routine alongside splitting checks and paying rent.
Once you’ve set up your nonprofit’s Venmo account, you might start looking for new ways to maximize your fundraising potential. Matching gifts allow you to gain the support of your donors’ employers. With your new Venmo donations rolling in, you’ll want to check out these resources to see how you can double or even triple them:
Top Matching Gift Companies. This resource lists out the most philanthropic companies so you can see which of your donors’ employers can lend the most support.
https://doublethedonation.com/wp-content/uploads/2022/07/Venmo-for-Nonprofits_Feature.jpg3801000Adam Weingerhttps://doublethedonation.com/wp-content/uploads/2022/03/logo-dtd.svgAdam Weinger2022-08-03 11:00:322023-09-20 18:44:53How Venmo for Nonprofits Can Help Organizations Raise More
Corporate matching gifts can significantly benefit any institution’s fundraising efforts. Raising awareness of the programs is essential, however, as available opportunities are often overlooked, especially for organizations developing a new matching gift program. For nonprofits, schools, and other fundraising organizations, matching gift videos may be just the answer you were looking for.
In this guide, we’ll walk through the basics of matching gift videos (and how to create the most impactful content for your audience), as well as share high-performing examples from organizations to be inspired by. Feel free to explore the following topics:
In the age of YouTube, TikTok, social media reels, and more, video is a favorite channel for content creators to share important information and engage with their audiences. And, when done well, viewers love to watch them (on average, for a total of 100+ minutes a day).
When it comes to matching gifts, you may already have a good amount of content on your website—perhaps a dedicated match page, informative blog posts, and even a matching gift widget on your donation forms.
But did you know that research indicatesviewers retain significantly more of a message when they watch it in video format (95%) compared to written text (10%)? Thus, matching gift videos can be a powerful tool for effectively marketing matching gift opportunities to your institution’s supporters.
Let’s dive in with a few tried-and-true tips and tricks for creating optimized matching gift video content.
6 Best Practices for Producing Impactful Matching Gift Videos
A well-made video has the ability to engage its audience from beginning to end, share vital information that is processed and retained, and remain at the top of the viewers’ minds for long after the last second is up. Plus, video has only gotten increasingly popular according to shifting trends.
Follow these tips to create a video that elevates your matching gift strategy and meets the above standards and more.
1. Embed the video on your matching gift web page.
In order for your matching gift video to produce the greatest results, you’ll want to ensure it reaches the widest audience. One of the best ways to do so is by embedding the video directly into your organization’s matching gift page. After all, this is where supporters will navigate to learn more about matching gift program opportunities, so it makes sense that it’s the key location in which your video will live. Then, be sure to share your matching gift page with supporters and potential donors alike.
We also recommend incorporating your video in donor-facing communications such as donation receipts and gift acknowledgments, as well as any campaign landing pages for giving days, peer-to-peer fundraisers, annual fund campaigns, and more. The more opportunities you have for donors to engage with your video, the better you’ll fare!
2. Start by introducing matching gifts as a concept.
Before you dive into the nitty gritty of matching gifts in your donor-facing video, it’s a good idea to cover the basics. After all, tons of donors will have never heard of matching gifts prior to being introduced via your newly developed content.
Thus, we recommend starting at the beginning. Explain what corporate matching gift programs are, provide an overview of the wide availability of the initiatives, and emphasize how matches are made possible through the direct actions of individual donors.
3. Highlight how quick and simple the matching process is.
Most companies with matching gift programs offer a simple request process that can be kicked off online in less than five minutes. However, donors who don’t understand what’s involved in matching gift programs may assume that it’s a significant undertaking.
Be sure to emphasize the speed and simplicity of the donor’s end of the process! Typically, all it takes is some basic information about the donor, their initial donation, and the organization they supported.
You might even mention how it’s typically an entirely digitized submission experience, often involving an online portal or PDF form to complete. Plus, some companies now offer auto-submission, allowing their employees to submit a request in just a few clicks without ever leaving the organization’s giving page!
4. Keep your content short, sweet, and to the point.
There’s a ton you could say about matching gifts if you were, for example, giving a multi-hour lecture on workplace giving programs. In your matching gift video, however, it’s best to keep it short and sweet.
You’ll want to cover the basics of matching gifts and provide enough of a foundation to draw donors in and inspire them to participate. But you don’t want to lose your audience’s attention, so you’ll want to stick with an overview (with a call to action to dive in). 60 seconds is our recommended run time!
5. Incorporate closed captioning for increased accessibility.
If your matching gift video will include a voiceover or other speaking parts, it’s important to add closed captioning for the text. This will allow for optimal accessibility, enabling individuals who are hard of hearing and those watching without volume to get the most out of your video content.
6. Direct viewers to additional resources.
Your matching gift video is great for providing an overview of matching gift programs quickly and effectively. But it’s not the only source of information on matching gifts you should make available to your supporters. Thus, in your video, we recommend directing viewers to additional resources as well. This may include your dedicated matching gift web page, company search tool, or even resources on Double the Donation’s website.
Sample Matching Gift Videos Created That Work
See our best practices in action by exploring existing matching gift videos created and utilized by organizations like yours. As you watch these videos, consider which elements can be brought into your own video production strategy to drive success.
Virginia Commonwealth University — You could double your donation! | Matching Gifts
Virginia Commonwealth University produced this video in early 2020 to educate donors about the impact and availability of matching gifts. Get inspired by their matching gift video here:
Summary of the Matching Gift Video
Virginia Commonwealth University’s matching gift video stars two sets of look-alikes, each donning VCU apparel to represent matching gift opportunities to their audience.
The video shows the pairs walking through three key steps that a viewer can take to get their donation matched to VCU. These include navigating to the school’s matching gift page with its embedded company search tool, making an individual donation at the provided giving page URL, and following the instructions provided to request a match.
Virginia Commonwealth University’s matching gift video stands out for its:
Creative utilization of look-alike individuals to represent corporate gift-matching;
Communication of school spirit through the incorporation of branded apparel;
Step-by-step overview of the donation and matching gift processes;
Case Western Reserve University — CRWU Annual Giving Matching Gifts
Case Western Reserve University is another example of a higher education institution that uses a top-notch matching gift video to communicate the importance of corporate matching opportunities. Take a look at their video here:
Summary of the Matching Gift Video
CWRU’s matching gift video utilizes animated elements to highlight matching gift opportunities to viewers. The video begins by likening matching gifts to more common “deals” such as BOGO (buy one, get one free) sales, instant rebates, and more to establish the value of these programs.
From there, they continue to convey that matching gifts are widely available and allow donors to create a greater impact with their gifts while directing the audience to their dedicated matching gift web page to learn more. Finally, they concluded with a powerful data point that states that the school collected nearly $300,000 in matching gift funds the previous year, encouraging viewers to follow suit.
Symbolism regarding 2-for-1 and BOGO sales as a way to reiterate the impact of corporate gift matches for donors and organizations;
Utilization of statistics to effectively communicate the power of matching gifts the school has seen in the past.
Other Unique Ideas for Nonprofit Matching Gift Videos
We’ve shared several tips and examples for effective matching gift videos—but what exactly should your video contain?
Here are some content ideas that can help guide the creation of your nonprofit or school’s matching gift video to ensure it stands out, resonates with your supporters, and drives impact.
Share a constituent story.
One of the main reasons donors participate in matching programs is because they want to increase their impact on a cause they care about. Make the most of that idea by telling specific constituent stories that will connect with your audience and urge them to do more.
For example, consider sharing about one student we’ll call Jack. Jack was able to pursue a degree and thrive at your university thanks to a scholarship opportunity made possible by generous donor funding. Now, enter Jill. When donors request matching gifts on behalf of your institution, it allows you to support twice as many students—including Jack’s sister, Jill.
Use relevant imagery to help visualize matching.
Videos rely on incorporated imagery to grab and maintain viewers’ attention and interest. In order to represent an abstract concept such as matching gifts, we recommend utilizing applicable symbols.
A few of our favorites include a pair of matching (or mismatched) socks and identical gift boxes. Other ideas may include twins or look-alikes (human or otherwise), multiple briefcases or stacks of cash, matching games, or complementary puzzle pieces. The more creative, the better!
Conduct a brief matching gift FAQ.
Many donors will have questions about matching gift programs, the role they play in fundraising, and how an individual would get involved. Answer some of the most commonly asked questions rapid-fire style to provide all the information an individual would need to get started and remove possible roadblocks before they even arise.
Alternatively, you could ask your audience what questions they might have about corporate gift-matching, then create a matching gift video for your organization based on the inquiries provided.
Highlight matching gift fundraising statistics.
Matching gift statistics can be one of the most effective ways to communicate the power and prevalence of matching gift program opportunities to your audience.
When a donor hears something like, “$4 to $7 billion in matching gift funds goes unclaimed per year,” or “Over 26 million individuals work for companies with matching gift programs,” they may be more inclined to look into their own matching gift eligibility status and, as a result, request a match on your behalf.
Interested in including matching gift stats? Here are a few of our other favorites:
65% of Fortune 500 companies offer matching gift programs;
An estimated $2-$3 billion is donated through matching gift programs annually;
84% of donors say they’re more likely to donate if a match is offered;
1 in 3 donors indicates they’d give a larger gift if matching is applied to their donation.
Emphasize local businesses with matching gift programs.
Many businesses have local roots, which means there are likely many opportunities for corporate matching programs right in your neighborhood. Research a few companies’ programs and consider highlighting the opportunities in your matching gift videos!
For example, if you’re fundraising for an organization in Atlanta, you may choose to highlight companies based out of the city, such as Coca-Cola, Home Depot, IBM, and more. Then, don’t forget to inform your audience that tons more companies across the country or even the globe offer these programs as well. They’re typically not restricted to a single geographic location, meaning all donors should look into their employers’ available matching initiatives.
Bonus! Get a Matching Gift Video From Double the Donation
In case you don’t have an in-house production team, we wanted to make it as quick and as easy as possible to acquire an impactful matching gift video for your audience. That’s why Double the Donation is now offering matching gift video production services!
Existing Double the Donation clients have two options…
Free Generic Matching Gift Video
Getting started with a Double the Donation-branded, 60-second overview of the matching gift opportunity and how Double the Donation’s tools can help is easy—and free!
Ready to download your matching gift video? Simply navigate to the Marketing tab in your account. From there, scroll to the Matching Gift Videos section, locate the FREE Matching Gift Video for Donors, and select Download Now. The video will instantly begin to download to your device, and from there you can upload it to your matching gift page and other fundraising resources.
Custom-Branded Matching Gift Video
On the other hand, if you’re looking for a video that will match your organization’s branding and style—complete with your logos, colors, and more—a personalized matching gift video is the way to go. And now, you can request one from the Double the Donation team in seconds for a small fee.
To do so, head to the Marketing tab in your Double the Donation account, and locate the Matching Gift Videos module. Select the Learn More button from the Personalized Video for Your Nonprofit section, and you’ll be prompted to complete a brief form that requests your organization name, logo image file, and primary brand color.
From the time you submit your inquiry, you can expect to receive the completed video in approximately five business days—and it will be delivered straight to the email address indicated on the video request form!
Matching gift videos can be a particularly effective (and memorable) way to communicate information about matching gift programs and encourage donors to participate. With these tips, tricks, and examples in your back pocket, you should be well on your way to creating impactful videos for your nonprofit or educational institution. Best of luck!
Interested in learning more about strategic matching gift marketing best practices? Check out our other blog posts here:
Marketing Matching Gifts On Your Website. Make the most of your website by promoting matching gift opportunities throughout. Dive deeper into dedicated match pages, images and buttons, navigation menus, and more.
Marketing Matching Gifts In Your Digital Communications. Your digital communication strategy should highlight matching gifts! Find out how you can prominently promote gift-matching opportunities with email, social media, text, and beyond.
Marketing Matching Gifts In Your Donation Process. Be sure to highlight matching gift programs while donors are actively giving to support your institution. This should include donation pages, confirmation screens, and even follow-up emails.
Marketing Matching Gifts With Direct Mail Outreach. Contrary to popular belief, direct mail is not dead, especially for high-value donors. Explore strategies for marketing matching gifts with snail mail in this blog post.
Marketing Matching Gifts To Your Internal Team. Getting your internal team on board with matching gifts is an essential prerequisite for maximizing your outreach strategy. Learn tips and best practices in this guide.
https://doublethedonation.com/wp-content/uploads/2022/07/DTD_Matching-Gift-Videos-_-Examples-and-Best-Practices_Feature.jpg300800Adam Weingerhttps://doublethedonation.com/wp-content/uploads/2022/03/logo-dtd.svgAdam Weinger2022-07-27 21:57:242024-09-11 16:12:32Matching Gift Videos | Examples and Best Practices
Email marketing is an extremely cost-effective way to reach out to your supporters. Compared to other types of marketing, email campaigns don’t require any physical materials or the same level of staff time. Not to mention, they also offer a higher response rate than other marketing methods such as direct mail or phone calls.
Therefore, email marketing is an effective communication channel for getting in touch with your supporters and sending them valuable information.
However, the email addresses in your supporter database may not be accurate or may be missing entirely for some supporters. With email appends, you can stay on top of your email address data and have more time to focus on your campaigns’ content.
We’re here to answer your questions about email appends, so you can successfully deliver more emails and ultimately boost your marketing ROI. To cover all of the essential topics, we’ve compiled a list of the most frequently asked email append questions, including:
At Double the Donation, we help connect nonprofits with matching gift opportunities. Email is one of our primary forms of communication with our clients and their match-eligible donors, so we understand how important it is to have the correct email addresses for each of your contacts. That’s why we’ve written this guide to email appends. Our goal is to make sure your nonprofit can leverage this useful data for easier communication with your supporters.
Since we have a lot to cover in this guide, let’s should get started!
What Is an Email Append?
An email append occurs when an organization submits information from its supporter database to an email append service and receives updated supporter email addresses in return.
To help correctly locate email addresses, some of the identifying information the nonprofit might share with the data appends provider can include full names, postal addresses, past email addresses, and other details they have on file. The provider will then match the information against their database to obtain the most recent contact information. Since it’s easy for email addresses to become outdated, email appends are extremely helpful in making sure you can stay in touch with your supporters.
Why Does My Organization Need Email Appends?
It’s very common for email addresses in your supporter database to be incorrect. Think about how many times you’ve changed an email address, abandoned one, or gotten a new one. Here are some examples of situations that could cause email addresses to be incorrect or become outdated:
Typos
People using fake email addresses when signing up for your email list
People moving
Changing jobs or graduating
Switching to a different email address
Abandoning email addresses or forgetting passwords
Passing away
Missing email addresses from some supporters entirely
With this lengthy list in mind, it’s clear to see how it’s incredibly likely that your supporter database includes invalid email addresses, which can make your communication with your supporters less effective.
How Will My Nonprofit Benefit from Email Appends?
As we previously discussed, you may have missing or inaccurate information regarding your supporters’ email addresses. Email appends will help fill in the gaps so you can communicate with as many of your supporters as possible.
When you have a strong collection of supporter email addresses, opportunities open up for how you can communicate and share information with them. Check out these six areas that will improve by using email appends:
Newsletters. Your organization likely already sends out email newsletters to your supporters. However, using email appends will allow you to expand your newsletter audience.
Online donations. When you have the right email addresses for your supporters, it’ll be easier to increase conversions for donation requests.
Survey feedback. Since more people will receive your surveys, you’ll be able to get more feedback and apply it to your organization.
Relationships with supporters. It’s possible that you could lose your relationships with some of your biggest donors and supporters due to outdated email address data. Retain the bonds you’ve created with your supporters by keeping accurate contact information for them.
Time saved. Think about how long it would take people on your team to manually search for the matching email addresses for every supporter in your database. Save time that could be reallocated for better purposes by using email appends.
Matching gifts. Equipped with email appends, your organization can easily follow up with donors about matching gift opportunities. If a donor shares their business email with your organization, then your nonprofit can easily determine whether their employer has a matching gift program.
How Email Appends Will Impact Your Marketing Performance
In addition to the ones listed above, there are so many other benefits that email appends provide, specifically for the quality of your email communications. Some of the most impactful benefits you can expect on your marketing performance include:
Improved email deliverability. Sometimes, emails won’t go through for various reasons. They might bounce back and send you a notification, but it’s difficult to address the reason each email didn’t go through individually. Email appends will improve your email deliverability by providing you with the most current email addresses for your supporters.
Increased open rates. The more emails that go out to the correct email addresses, the more people will open them. Make sure your email campaigns don’t go to waste by sending them to the wrong email addresses.
Protection against spam traps. Spam traps are email addresses used to catch senders sending spam emails. Some organizations will repurpose outdated email addresses to create spam traps. If your organization falls for a spam trap, it can have serious repercussions for your email deliverability, bounce rates, and overall sender reputation. Cleaning your supporter database periodically will help to prevent spam traps.
Email appends can help you with your marketing efforts and overall data hygiene. To add the updated contact information to your supporter database, you’ll need to work with an email append service for help with the process.
How Can My Organization Obtain Email Appends?
If your organization is interested in email appends, you’ll need some help getting the necessary data. That’s where an email append service comes in.
Hiring an email append service simplifies the email append process. It will be your job to give them access to the relevant identifying donor data from your supporter database. In return, they’ll send you the email appends they find.
Here’s a list of different information types you can send an email append service to utilize as they search for your supporters’ current email addresses:
Unique ID number
Name
Region
Past email addresses
College or university
Class year and major/degree
Last gift amount
Date of last donation
Date entry was last updated
Email append service providers will know that you probably don’t have all of this information on hand, and that’s okay. Just give them as much as you have to make their job easier.
Using the data you provide them, your email append service provider will find your email appends in different online databases. To ensure that they’re accurate, most providers will perform some sort of accuracy check or scan before sending them back to your organization.
Are There Other Types of Data Appends Beyond Email Appends?
Email appends aren’t the only data append type out there. If you’re missing other data from your supporters, chances are there are appends available to help acquire that information.
Here are some kinds of data appends that data append services typically offer:
Employer. Finding out your supporters’ employers can help you to identify matching gift opportunities. People may be more likely to donate to your cause if they know their employer will match their donation. With employer appends, you can inform potential donors of the expanded impact their donation could have.
Postal address. Improve your direct mail campaigns with address appends. Request donations, send important updates, or thank your donors with a letter for a personal touch.
Phone number. Contacting people by phone is a highly effective outreach strategy. Use phone number appends to host a successful phone-a-thon or text-to-give campaign.
Date of birth. Knowing your supporters’ birthdates can help you create customized campaigns based on age. Date of birth appends also provide the opportunity to send your supporters birthday gifts or perks.
Combining your appended email addresses with other data appends can create even more value for your nonprofit. For example, you can use date of birth appends to segment your supporters by age. Then, you can leverage your email appends to send personalized newsletters to each age group with relevant organization updates and opportunities.
To knock out all your data appends at once, it’s best to find a data append service that will provide all the data append types you need. That way, they can extract all the information and import it into your CRM all at once.
How Can Different Nonprofits Leverage Email Appends?
Organizations of all kinds communicate with their supporters via email. Therefore, there’s a high chance your nonprofit could benefit from email appends by emulating the ways other organizations leverage them.
If you’re not sure how your organization could best leverage email appends, we have a couple of examples of how different nonprofits use them to assist them in their communication with their supporters.
Bear in mind that to leverage email appends to their fullest potential, you’ll need to contact an email append service provider and chat about your nonprofit’s unique needs.
To start, use these examples for inspiration:
Environmental Nonprofits
It’s important that your organization’s operations align with your nonprofit’s values. That’s why environmental nonprofits choose to communicate in ways that are better for the environment. Direct mail can waste paper that can be saved by communicating through email instead.
Email appends ensure that these organizations can stay true to their missions while still fostering effective communication with their supporters.
Schools
Schools and universities rely on their alumni for donations, volunteers, and feedback. However, once people graduate, they typically abandon their university email accounts. Additionally, young alumni may start new jobs or enroll in graduate school, acquiring new email addresses as they go.
With the help of email appends, schools and universities can make sure they continue their relationships with alumni wherever they go after graduation.
Associations
It can be difficult to reach association members through direct mail, especially if they’re spread out around the globe. Staying in contact with members through email is important because it reminds them of the perks of their membership and updates them about upcoming events and initiatives.
Cultural Institutions
Cultural institutions such as museums, zoos, and aquariums are nothing without their members and visitors. They depend on membership fees and ticket revenue to stay running. Therefore, it’s necessary to keep supporters engaged through email to encourage them to come back and check out new events and exhibits.
Political Organizations
Informing people about important issues can be difficult over the phone and through text messages. Emails from political organizations allow people to digest the information on their own time and refer back to it when it’s time to vote.
All Nonprofits
Any nonprofit can use email appends to identify matching gift opportunities. With business email appends, your organization can easily identify your supporters’ employers and research their matching gift programs. If you already know your supporters’ employers, you can leverage email appends to reach out to potential donors and inform them of their employers’ matching gift programs to encourage them to donate.
What Qualities Should a Good Email Append Service Possess?
There are lots of email append services out there, so what makes one right for your organization? If you’ve never used an email append service before, it can be difficult to know what to look for and which claims are actually important.
Here’s a list of qualities that every reliable email append service should possess:
Verifies your email appends for accuracy. There can be some uncertainty surrounding whether email appends are actually accurate or not. Ensure that your email append service has the necessary measures in place to check for correctness.
Offers other kinds of appends. It’s way easier to use one data append service for all of your data append needs than to hire an individual service for each one. Think about which types of data you’re looking for and find a service that supplies all of them.
Accepts entire data files. Effective email append services will allow you to send complete data files from your supporter database and pick out the information they need. That way, you don’t have to spend time selecting certain columns or clearing out unnecessary information.
Gets back to you quickly. Once you decide to append email addresses, you’ll probably start planning how you’ll want to implement them fairly quickly. Find an email append service that can return accurate results efficiently so you can use your new data right away.
Provides quotes. It’s extremely helpful to know ahead of time how much a service will cost your nonprofit. Some email append services will take a look at your data needs ahead of time and offer you a quote for their assistance.
When you’re looking for your email append service, keep these qualities in mind to find the best service for your organization. NPOInfo by Double the Donation possesses all of the qualities we’ve mentioned above. They’ll be happy to assist you with email address appending!
Considering how widespread email newsletters, updates, and general communications are for nonprofits, it makes sense that any organization would benefit from email appends.
At their core, email appends ensure that you’re reaching your intended audience and retaining relationships with your supporters. Additionally, they’ll provide more information about your supporters, which is always helpful for guiding your decisions as an organization.
Now that you know all about email appends, you might want to learn more about other types of data appends that could benefit your organization. Check out these data append resources below:
https://doublethedonation.com/wp-content/uploads/2022/07/Email-Append_Feature.jpg3801000Adam Weingerhttps://doublethedonation.com/wp-content/uploads/2022/03/logo-dtd.svgAdam Weinger2022-07-27 17:00:232024-04-03 14:16:13What Is an Email Append? All Your Questions Answered