Double the Donation’s Refund Policy

14 days free on new paid accounts. Double the Donation offers a free 14-day trial on new paid accounts.

Cancel within the first 14 days and you won’t be charged. If you cancel your account within 14 days of registering for the trial, you won’t be charged.

Cancel after 14 days and you won’t be charged again. You won’t be charged again after you cancel, but you are responsible for charges already incurred. In order to treat everyone equally, no exceptions will be made.

How do I cancel my account? You can cancel your account at any time by emailing cancellation requests to support@doublethedonation.com. Please include your organization name. We’ll confirm your request within 48 hours.

Renewals are eligible for refunds within 60 days of the renewal date. To ensure uninterrupted access and usage of Double the Donation’s service, all of account subscriptions automatically renew for subsequent years. We will notify you 60 days and 30 days ahead of the renewal date with an opportunity to update your credit card or to opt-out of renewing your subscription. Your credit card on file will be charged on the renewal date. We will refund your renewal charge if you decide to cancel within 60 days after the charge is processed.